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Membership Sales Advisor
The Lensbury, Broom Rd, Teddington, Middlesex, TW11 9NU
About us
Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155-bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
Reporting to the Membership Manager, we are seeking a highly motivated Membership Sales Advisor to join our Membership Sales team. This role is ideal for someone who is passionate about fitness and well-being, enjoys engaging with people, and thrives in a target-driven environment. You will play a key role in growing our membership base by delivering outstanding customer service, building strong relationships, and driving new sales.
What's in it for you?
* Use of some of our leisure facilities (Swimming, Gym, Tennis, Watersports)
* Discounts - Spa, Watersports hire, rooms, friends & family rate rooms, at Lensbury and across the L+R portfolio
* Employee Assistance Programme (access for your family also)
* Online Benefits Portal
* Fully-funded Apprenticeships
* Free lunch and free parking
* Staff social events/parties/awards
* Cycle to Work Scheme
Key Responsibilities
* Proactively generate new membership leads through outreach, networking, and referrals.
* Conduct engaging tours of the club, showcasing our premium facilities and lifestyle benefits.
* Build rapport with prospective members, understanding their needs; recommending suitable membership options.
* Achieve and exceed monthly sales targets, contributing to overall business growth.
* Follow up with potential members via phone, email, and in-person meetings to convert enquiries into sales.
* Assist in organising and attending promotional events to attract new members.
* Maintain accurate records of leads, conversions, and feedback using CRM systems.
* Provide exceptional customer service to both prospective and existing members, ensuring a positive experience at every touchpoint.
* Work closely with the Membership and Marketing teams to develop creative strategies to drive new sales.
What We’re Looking For
* Previous experience in a sales or customer-facing role (preferably in the fitness, leisure, or hospitality industry).
* A proactive and results-driven mindset with a passion for achieving targets.
* Excellent communication and interpersonal skills with a natural ability to engage and inspire potential members.
* Strong organisational skills and the ability to manage multiple leads effectively.
* A confident and persuasive approach to selling, with a focus on consultative sales techniques.
* Ability to work flexible hours, including evenings and weekends, to support membership growth initiatives.
Hours
40 hours per week including weekends and bank holidays.
Job Details:
* Job Ref: TLH1222
* Branch: The Lensbury
* Location: Teddington
* Salary/Benefits: £25,398 + Quarterly Commission, use of facilities, discounts on hotel stays, free EAP and more
* Contract type: Permanent
* Hours: Full Time
* Date posted: 04/04/2025
* Closing date: 18/05/2025
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