We are looking for a Project Operations Manager to join the Bristol-based Love to Ride team and help us get more people riding bikes.
About Love to Ride
Love to Ride is the online platform that gets more people riding bikes. We make it easy and fun to encourage our friends, family, and co-workers to ride. We work with cities, companies, and people all over the world to encourage more people to enjoy the benefits of riding a bike.
Our Mission
To create and deliver the best online platform and programmes in the world for getting more people riding bikes.
Business Model
Our global online community is free for everyone, everywhere. We work with cities and businesses around the world to encourage and support more people to ride by:
* Providing a local Love to Ride platform
* Running local promotions and online challenges
* Helping Governments and regions understand biking patterns and behaviours
About the Role
We are seeking a proactive and skilled Project Operations Manager to join our dynamic team at Love to Ride, where you will play a key role in managing and delivering local cycling behaviour change and encouragement programs for our clients. In this role, you will work closely with internal teams to develop impactful campaigns that drive engagement and promote sustainable travel behaviours.
What You’ll Do
As Project Operations Manager, you will:
* Oversee Campaign Delivery: Manage the delivery of our campaigns and work with our Project Administrator to implement our delivery processes.
* Design Engaging Campaigns: Contribute towards impactful initiatives, including our flagship Ride 365 campaign, to inspire behaviour change and increase engagement.
* Enhance Tools and Processes: Collaborate with colleagues across teams to integrate SaaS solutions, streamline workflows, and improve campaign content delivery.
* Provide Client Reporting: Ensure key milestones are achieved, outcomes are tracked, and insightful reports are delivered throughout the year.
* Manage Engagement Materials: Oversee the development and localisation of email templates, dynamic content, and marketing materials to maintain consistent messaging.
* Deliver for Clients: Work closely with account managers to align campaigns with client objectives while ensuring scalability and efficiency.
* Support and Lead Teams: Provide support and guidance to the Project Administrator and contribute to a positive and collaborative team culture.
What We’re Looking For
To thrive in this role, you’ll need:
* Project Management Expertise: Proven success in managing large-scale, cross-functional campaigns.
* Data-Driven Thinking: Analytical skills to assess performance metrics and make data-informed decisions.
* Leadership Ability: A track record of inspiring and aligning teams to achieve strategic goals.
* Tech Savvy: Confidence in using SaaS tools, automation, and dynamic content systems, along with excellent IT skills (e.g., MS Office, Monday.com, Intercom, Hubspot).
* Creative Problem Solving: The ability to develop innovative approaches to campaign delivery and client engagement.
Skills and Experience
The ideal candidate will bring:
* At least 4 years’ experience as a Operations / Account manager or in a similar role.
* Exceptional organisational skills to manage multiple client projects and associated administrative tasks.
* Excellent communication skills, including confidence in public speaking and chairing online meetings.
* A high level of attention to detail and a commitment to delivering quality outcomes.
* Experience managing financial budgets and delivering projects on time.
* Flexibility to work with remote teams across time zones (we have staff in the UK, US, and Australia).
* A collaborative, open-minded, and friendly approach, with a genuine interest in the work we do.
Package
Competitive salary + benefits. £30,000 to £40,000 salary range depending on experience.
How to apply
If you think you’d be a great fit for this role, then we’d love to hear from you. Complete the pre-application questions and your application on our host recruitment platform - Workable.
All applications need to be submitted by 7th Dec 2024. However, if you’re seeing this late, have missed the deadline and you really want this job, please do get in touch to see where we’re at in the process.
Equality of Opportunity
Love to Ride is an equal opportunity employer and we value diversity - in both backgrounds and in experiences. We want everyone, everywhere, to enjoy the benefits of riding a bike, and we know we’ll be successful in achieving our mission when everyone feels welcome, included and valued - out on their bikes and in our team. If you think you’d be a good fit for this role, then we’d love you to apply for it and consider coming to work with us to get the world riding and smiling.
Thank you for your interest in Love to Ride – we look forward to hearing from you.
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