Who we are
We’re the people behind global loyalty currency, Avios, and home to three ambitious, growing businesses; IAG Loyalty,BA Holidays and The Wine Flyer. Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers.
We’re on a truly exciting journey of growth and transformation – we’re going places! This is where you come in.
The opportunity
As an Associate Product Owner, you’ll help manage digital products like avios.com, partner white-label channels, and the Avios app. Reporting to a Product Manager, you’ll execute the roadmap, support product goals, and deliver value for customers, partners, and the business.
Our platforms connect millions of customers to over 125 global partners, enabling seamless and reliable experiences to collect and spend Avios.
What youll get up to
You will collaborate with Software Engineers, QA Engineers, and Designers to deliver your product roadmap, managing the team’s agile delivery model and leading key ceremonies. Clear communication is vital, and you’ll convey product goals through well-defined user stories. You’ll set and prioritise the roadmap, informed by business priorities, customer insights, and analytics, ensuring the product delivers maximum value. Alongside ensuring the live product operates safely and meets DORA targets, you’ll support the Product Manager with stakeholder updates, providing transparency on progress and future plans. Additionally, you’ll manage the product budget, ensuring spending is efficient and aligned with business objectives.
What we need from you
* Experience working with or learning about agile product teams and methodologies.
* A keen interest in creating exceptional B2C product experiences.
* The ability to see how your product fits into the broader context of the area, channel, and business.
* Strong skills in coaching and guiding teams to deliver on product roadmaps.
* High potential to develop across the diverse skillset required for product ownership.
The role has a blended base, between our Central London office and home. We trust you to make the right decision about the type of work that is best done in each location. We expect youll achieve a 50/50 split between the two and there may be times where youll want to visit our other locations to tell their stories, too (fully reimbursed).
We might not be right for you if:
* You only want to focus on your to-do list; we’re a small, high-performing team, we help each other to succeed.
* You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn’t right for everyone.
* You’re looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review.
If you think you have what it takes but dont meet every single point above, please do still apply. Wed love to chat and see if you could be a great fit.
Equity, Diversity and Inclusion at IAG Loyalty
Our vision, to create the worlds most rewarding experiences, applies not only to our customers but for our colleagues too. Its about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives.
This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities.
Please let us know if we can make any reasonable adjustments to support your interview process with us.
J-18808-Ljbffr