Due to the needs of the customers within this service, only female applicants can be considered for this vacancy Purpose of Role To provide and promote person-centred care and support to vulnerable customers including people who have a range of mental health needs, learning and physical disabilities, behaviours that might challenge and require differing levels of support; to meet a range of complex social and health needs. To work effectively as part of a team, undertaking tasks as detailed within a person’s care plan, providing care and support to enable people to achieve their maximum level of independence through appropriate physical, emotional and psychological support including: intimate personal care, practical tasks, appropriate communication and community involvement. Contributes to care plans and support planning and supports the communication process with families and health and social care professionals. 1. Practical Assistance In line with the agreed Care and Support plan: 1.1. Encourage and support people to be independent and to exercise choice and control over the support they receive. 1.2. Use appropriate language and support customers to communicate in their preferred way. For example: communication passport, makaton, BSL sign language, accessible information. 1.3. Maximise the independence and functional ability of customers to enhance their quality of life, and develop and maintain life skills. For example: Encourage customers to participate in a program of recreational and social activities. Assist customer’s to develop or relearn basic life skills. Assist and support customers in maintaining links with their friends and other groups in the community. Support customers, where appropriate, on outings including accompanying to hospital for appointments at times when emergency hospital treatment is required. Travel training for customers. Demonstrating/coaching and communicating any additional aids e.g. cutlery/crockery to assist eating and drinking. Carry out an enabling role in line with the agreed care plan to maximise the independence of the person. Deal with immediate emergency situations in accordance with prescribed procedures. 1.4. Encourage and support community involvement, ensuring people gain fair access and maximum benefit from all available services, community facilities and resources. 1.5. Provide assistance and support with household and domestic tasks, e.g. laundry, shopping, cleaning, and support customers with financial transactions such as paying bills, to manage their finances and personal effects. Job Types: Full-time, Permanent Pay: £24,790.00-£25,183.00 per year Benefits: Additional leave Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Sick pay Physical Setting: Residential home Shift: Night shift Work Location: In person