Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every day is different? We have an exciting opportunity for a Service Advisor to join our dynamic automotive client in Smethwick. The company has been going from strength to strength and has facilities in a number of countries and an impressive global customer base to match. As a Service Advisor, you will be at the forefront of the business, acting as a vital link between their customers and various departments. Your dedication to delivering outstanding service will ensure your customers receive the highest level of satisfaction. Key Responsibilities: Collaborate seamlessly with different departments to ensure our customers receive top-notch service, including stock management, order processing, and resolving any issues promptly. Efficiently handle sales orders for both counter and contract customers, providing a professional and friendly experience. Embrace versatility by taking on various roles such as Parts, Service, and Sales, and handle customer inquiries effectively. Provide regular reports and feedback to your line manager, addressing any areas of concern. Offer product and pricing information, demonstrating technical expertise and product knowledge. Coordinate product deliveries and collections, ensuring smooth logistics. Manage warranty issues and claims for counter and contract customers. The company will offer you a basic salary of £27K - £30K, 25 days holidays, 3 x salary life cover, Monday to Friday 8am - 5pm (hour for lunch). After 12 months the company will increase pension contributions to 5%. What the company would like from you: Proficiency in MS Office, especially Excel and PowerPoint. Willingness to travel as needed. Technical awareness and knowledge of automotive parts and services. Hold or be willing to work towards an Institute of Sales and Marketing Management (ISMM) Level 3 Award, Certificate, and Diploma in Advanced Sales and Marketing, or possess two years of sales experience. Possess a valid driving licence. We want to hear from you if you are ready to join a dedicated team that values customer satisfaction and fosters professional growth Please apply and Stewart Lupton, JSL Solutions - Automotive Aftermarket Recruitment, will be in touch. JSL - RecruitmentThe right way. Specialists in: Automotive Aftermarket Recruitment Sales and Marketing Recruitment Senior Appointments and Executive Search We would like to hear from: parts advisor, parts specialist, technical engineering, technical sales, assistant branch manager, account manager, sales advisor, parts guru, branch manager, sales manager, business development