Salary: Competitive plus benefits
Type of work: Permanent
Location: Glasgow
About the role
We are looking for an experienced Software Asset Management Analyst Team Leader to join our Digital department.
Our vision at Arnold Clark Digital is to give our customers an outstanding, integrated and personalised digital experience, ensuring Arnold Clark is easy to do business with and remains one of the leaders in the car retail and mobility industry.
Why choose us?
33 days’ holiday allowance with room to grow
Flexible leave
Private healthcare
Life assurance
Training opportunities
Generous employee discounts
... and much more!
Hours
Full time: Monday – Friday 37.5 hours per week
Location
This is a hybrid role, with your time spread between your home and our Head Office in Kilbirnie Street, Glasgow.
Responsibilities
Reporting to the Service Desk Manager, you will be actively engaged in leading a team that provides software asset management support to over 11,500 staff across 190 plus branches. You will join a Service Desk team that responds to requests both over the telephone and via our ITSM self-service portal.
Key Skills and Day-to-Day Activities
1. Stakeholder relationship management: Engage with stakeholders across different departments to understand asset requirements, provide updates and ensure effective communication.
2. Asset management: Take responsibility for the administration of the software asset management processes, updating licensing and entitlement information, ensuring accurate records of license allocations.
3. Identity and access management: Operate the joiner onboarding and leaver offboarding access controls, using the support and cyber processes. Take responsibility for actioning access requests for approved systems and working tickets flows within service management tooling.
4. Data analysis: Communicate the findings of the analysis of software utilisation, specifically focusing on compliance with license conditions and company standards. Use the knowledge gained from the findings to contribute to continuous improvements and refinements of the processes.
5. Service level management: Co-ordinate the delivery of the services performed by the FLOSS team in line with service level agreements, such as from initial request to deployed software. Work with team members for any exceptions and support ongoing change.
6. Data management: Ensure that appropriate data is captured and recorded with regards to the software assets, approved software catalogue and utilisation.
7. Application support: Assist Support Desk with call handling. Collaborate with end point and modern workplace teams to ensure the updates, patches and agreed versions are deployed successfully across the estate.
8. Sourcing: Use your knowledge of the various open source and commercial licensing models to inform decision makers on appropriate choices for selecting and adding software to the approved applications catalogue.
Knowledge and Experience
1. Proficiency in leading and mentoring a team
2. Experience operating software asset management processes, including, but not limited to, allocation of licenses and permissions
3. Familiarity with operating joiners, movers and leavers processes
4. Knowledge of Free, Licensed and Open-Source Software (FLOSS) licence models
5. Ability to provide high-quality service delivery and customer satisfaction
6. The flexibility to handle rapidly changing priorities
7. Ability to communicate clearly and effectively with technical and non-technical staff
8. Ability to work from home
Nice to Have but Not Essential
Evidence of professional training and certification in Microsoft or other commercial vendors software licensing, and certification in open-source software licensing.
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Benefits
Every Arnold Clark employee is entitled to a wide range of benefits, including:
* Discount on new and used vehicles
* Contributory pension scheme
* Private medical insurance
* Life assurance
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