Caseworker
We have an exciting opportunity for a Cornwall based Caseworker to join the Multi-Crime team in Devon & Cornwall, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you…
County/Borough Cornwall Office location This is a home-based role in Cornwall, with a requirement to work approximately once a week from an office at a local partner agency in Cornwall or our local office:Suite 1, First Floor, Argosy House, Longbridge Road Plymouth PL6 8LD Full time/Part time Full time Hours per week 37.5 Work schedule 9am to 5pm Monday to Friday with requirement to work 10:15am to 6:15pm one day per week on a rota basis Basic Salary £26,010 per annum plus £350 per annum Home Working Allowance Allowances Home Working Contract type Permanent DBS required? Yes Police vetting required? No Closing Date 18/11/2024 Ref No 5810
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
1. Flexible working options including hybrid working
2. 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
3. An extra day off for your birthday
4. Pension with 5% employer contribution
5. Sick pay allowances, maternity & paternity payments
6. High Street, retail, holiday, entertainment & leisure discounts
7. Access to our financial wellbeing hub & salary deducted finance
8. Employee assistance programme & wellbeing support
9. Ongoing training & support with opportunities for career development & progression
About the role:
This role is home-based and is open to applicants living in Cornwall who have access to an appropriately confidential space in which to work. Regular travel will be required both to our office in Plymouth & throughout Cornwall, with occasional travel to Devon. Usual working hours will be Monday to Friday 9am to 5pm, however you will need to provide cover 1 day per week working 10:15am to 6:15pm on a rota basis & there may be an occasional need to work outside core hours to meet the demands of the role.
As a Caseworker you will:
10. Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support, which will include providing resources, interventions, and information to all service users
11. Work alongside and oversee the casework management of a small number of volunteer supporters
12. Liaise and actively engage with other local providers to share information on the VS service offer and options for victims and survivors
13. Use a bespoke case management system to maintain accurate and confidential records and contribute to monitoring information including the collection of outcomes
14. Working as part of a team with staff and the volunteer team to provide a seamless service to clients
You will need:
15. Understanding of the impact of crime on victims such as domestic abuse, sexual violence, hate crime and anti-social behaviour
16. Effective verbal and written communication skills
17. Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)
18. Ability to balance competing needs and priorities
19. Ability to work independently and as part of a team
20. Experience of building effective working relationships across internal and external stakeholders
21. Personal resilience to manage exposure to highly emotional or sensitive demands of the role
22. Ability to manage a caseload including complex case management
23. Ability to use generic IT applications competently.
24. A driving license and access to a vehicle as this is considered an essential requirement as this role involves regular travel