Customer Service Advisor | S1 | Homes | Customer Interactions, Thornaby
Location: Thornaby, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: e53bb3e525ad
Job Views: 11
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
Join our community as a full-time Customer Service Advisor within our Thornaby Mortgage Contact Centre. We offer a competitive starting package, comprehensive paid training, and flexible working options including hybrid roles.
Responsibilities include assisting customers via calls and live chat, handling transactions, maintaining records, and ensuring customer safety. No prior experience is necessary, as training will prepare you for success.
Benefits include a competitive salary, holiday entitlement, performance bonuses, healthcare options, pension contributions, and various discounts. We support flexible working arrangements and are committed to diversity and inclusion.
What you will need:
* Excellent communication skills, both verbal and written
* Strong computer and numeracy skills
* Legal right to work in the UK
Preferred qualities:
* Resilience, problem-solving skills
* Organized, detail-oriented
* Flexible and approachable
Additional information:
Roles are full-time, with shifts scheduled Monday to Saturday. Our current expectation is on-site work at least days per month, based in Teesside. We promote a supportive environment that values diversity and inclusion.
Next steps involve applying through our recruitment process. We look forward to your application.
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