IntaPeople are working alongside a leading Technology company based in Doncaster who are looking to onboard a Helpdesk Administrator to enhance the team’s current processes. You will be responsible for monitoring tickets and the successful conclusion of support tickets.
Day to day responsibilities;
* You will be responsible for overseeing customer support tickets, this will include the response time, the allocation of tickets and the conclusion of the ticket.
* You will monitor and ensure that all ticket queues are flowing correctly.
* You will build and maintain solid relationships with customers.
* You will ensure that tickets are prioritised.
* You will pro-actively review and analyse statistics reporting areas of concern.
About you;
* You will ideally have a solid background in an administrative/ customer service position.
* You will have solid problem-solving skills and attention to detail.
* You will have experience using an IT service management tool or a ticketing system.
* You will have the ability to prioritise and manage multiple tasks in a fast-paced environment.
Extra information about the role;
* This position is hybrid, 3 days office 2 days from home.
* 25 days annual leave rising to 28 days after 3 years’ service.
* Private medical insurance.
* Location – Doncaster, you will need to be local to the Doncaster offices.
If this sounds like a position, you’d be int...