We are currently seeking a skilled and dedicated individual to join as an Export Customer Service Administrator. This role is critical to ensuring smooth and efficient communication with our overseas export partners. The successful candidate will be a key contact point, managing customer enquiries, orders, and logistics coordination while providing exemplary customer service.
Key Responsibilities
* Process customer orders, ensuring accurate entry into the system and timely shipment.
* Respond to customer enquiries promptly and professionally, providing information on products (such as stock, whether a fabric is suitable for the particular end use, etc), order status, and shipping details.
* Coordinate with logistics and distribution/ warehouse team.
* Resolve customer issues, complaints, and returns efficiently, maintaining customer satisfaction.
* Maintaining up-to-date customer interactions, transactions, and feedback records using our CRM system.
* Assist in preparing export documentation and ensure compliance with international trade regulations.
* Provide translation support as needed.
Essential Skills and Qualifications
1. Excellent written and verbal communication skills.
2. Proven experience in a customer service role, preferably within an export or logistics environment.
3. An understanding of, or experience in, soft furnis...