Job Summary
GMMH are looking for an ICT Engineer to join the ICT Operations Team.
The role will involve resolving a wide range of 2nd line fixes and providing good customer support to resolve these issues promptly. This will require good technical knowledge, great interpersonal and communication skills, and the ability to manage your own workload, escalating issues to Operations Team Leads so that they can be handled before becoming a major problem.
The post will be mainly based at our Prestwich site providing support, but you could be asked to attend other sites as needed.
Main duties of the job
* Identify and analyse a range of IT problems and take the most appropriate method of resolution liaising with the ICT Operations Team Lead and ICT Operations Manager as necessary.
* Provide remote and on-site support service to staff within the Trust.
* Provide high quality technical support as required, to all users connected to the customer's IT environment using diagnostic tools and fault-finding techniques to identify root causes.
* Diagnose faults where feasible or recommend appropriate solutions acknowledging and describing the implications for the end customer and for the internal IT teams.
* Assist with documenting all operational processes and procedures for designated services.
* Perform set-up, configuration, and maintenance tasks on end-user devices in accordance with the overarching IT service delivery plan.
* Investigate, diagnose, test, and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion.
* Provide a structured approach to diagnosing, assimilating, and critically interpreting operational objectives, risks, and issues.
* Participate in the Trust IM&T on-call rota.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford, and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job Details
Date posted: 13 February 2025
Pay scheme: Agenda for change
Band: Band 5
Salary: £28,407 to £34,581 a year per annum
Contract: Secondment
Working pattern: Full-time
Reference number: 437-6986412
Job Locations
Oakwood Building, Prestwich Hospital, Bury New Road, Prestwich, M25 3BL
Staff Benefits
* Pay Enhancements: 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
* 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years.
* Excellent pension.
* Cycle to work scheme.
* Salary sacrifice car scheme.
* Wellbeing programme.
* Blue Light Card Discounts.
Person Specification
Education / Qualifications
Essential:
* Evidence of knowledge development acquired through relevant specialist training courses, for example Microsoft Certified Training.
Desirable:
* Microsoft Certification.
Experience
Essential:
* Evidence of experience of working in an IT technical environment including a range of experience and knowledge of end-user hardware and software installation, configuration and support.
Desirable:
* Previous experience in NHS IT.
Skills and Abilities
Essential:
* Demonstrable knowledge of time management skills.
* Ability to work on own initiative, plan and organise work with minimal supervision.
* Ability to work effectively within a team.
* Ability to establish effective relationships with a wide variety of staff.
Knowledge
Essential:
* Knowledge and experience of Windows operating systems.
* Knowledge and experience of Microsoft 365, MS Teams, Active Directory administration and support.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Employer details
Employer name: Greater Manchester Mental Health NHSFT
Address: Oakwood Building, Prestwich Hospital, Bury New Road, Prestwich, M25 3BL
Employer's website: https://www.gmmh.nhs.uk/
#J-18808-Ljbffr