End Date
Thursday 27 February 2025
Salary Range
£29,460 - £31,010
Flexible Working Options
Job Share
Job Description Summary
This is a full-time role based in Chesterfield; however, travel will be required within the West Midlands.
Job Description
* JOB TITLE: Property Area Host
* SALARY: £28,329
* LOCATION(S): West Midlands Region (Warwickshire, Worcestershire & Staffordshire Area) must be able to travel within the West Midlands and to our office in Chesterfield.
* HOURS: Full-time
* WORKING PATTERN: Full-time, Monday to Friday, 9am to 5pm.
About this Opportunity
We have permanent opportunities at Lloyds Living Ltd for Area Hosts, where you’ll build and manage the relationships of our residents and support the management of the developments across your region.
Lloyds Living Limited is the Group’s Private Rental Subsidiary. Its purpose is to help Britain prosper through improving access to good quality, affordable rental homes across the UK whilst delivering diverse and sustainable financial return to Group.
This role will be in our In-House Operations Team where you'll work closely with internal key partners such as property managers, mobilisation managers as well as external partners such as 3rd party suppliers, developers, and estate agents. Your role will be key to the success of the In-Housing Team as you'll spend most of your time dealing with customers (tenants) from viewing through to moving them into their homes.
As Area Host, key accountabilities include:
* Delivering great customer service by providing prompt responses to customer enquiries through various channels (telephone, email, face to face, social media).
* Dealing with and reporting on issues in a timely and professional manner.
* Progressing all customer (tenant) applications.
* Carrying out viewings, move-ins, and move-outs with prospective tenants.
* Arranging and facilitating repair work with tenants and access to the building/flat.
* Ensuring a secure, safe, and successful estate, meeting all health & safety requirements and fire risk assessments.
* Building a good working relationship with the management company responsible for the overall site management.
* Assisting in delivering all key performance targets related to asset/tenancy management and operations.
* Ensuring tenancy documentation is complete, agreed, and correctly filed, as well as ensuring homes are ready for occupation.
What you’ll need:
Our ideal Area Host will be able to demonstrate the following skills:
Essential:
* Passionate about delivering the highest level of customer service.
* Excellent written and verbal communication skills, ideally with a background in a customer-facing role.
* Possess a UK driving licence (you'll be required to be mobile and able to cover the required region).
* Proactive self-starter and disciplined lone worker with the ability to self-organise, plan, and prioritise activities.
* Ability to remain calm and controlled under pressure.
* Understanding of customer needs to maintain company reputation, actively seeking interaction and engaging with residents.
Desirable:
* Experience of lettings and property management.
* Comfortable working in a changing environment.
* A growth mindset and willingness to try new ways of doing things.
* A good range of IT skills.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 24 days’ holiday, with bank holidays on top
If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses, and communities.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.
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