Description As a Customer Service Specialist you will be based from our Chapeltown, Sheffield (UK) site. In this role you will be providing a variety of customer service support to internal and external customers including solving problems, researching complex information and building customer relationships. This position is ideal for an experienced Customer Service professional with logistics experience and French languages skills as well as English. In return we offer an attractive salary, pension, flexible working (50% in the office and 50% working from home) and a career within a global company. Responsibilities In this role you will be responsible for Places customers sales orders Receives and handles complex customer Can handle all levels of complexity in orders (including export paperwork and certifications). Can onboard new CS agents, training, system access setup, coaching on the job, identify re-training points. Has a pro-active mindset and supports the Team overall, ensures positive reinforcement in the team, also in difficult situations. Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management. Builds customer relationships and serves as a liaison between sales and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders. Qualifications The skills and experience we are ideally looking for 2-3 years of progressive customer service experience. ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required. Experience of producing export documentation and knowledge of the export process and incoterms Language skills desirable – French as well as English Our offer… Work life balance Competitive compensation programme Cash plan medical Career growth opportunities in a truly international environment Innovation leaders in the protective coatings industry Sherwin Academy offers continuous training programmes for all seniority levels Attractive wellbeing, mental health, women & inclusion and ID&E programmes LI-JR1