Overview
As we continue to grow, we are looking for a dynamic, highly driven, and focused person who loves sales and can demonstrate their ability in achieving KPI’s. In this role, there may be future opportunities to travel to one of our offices overseas if you are eager to learn and have the ability to sell the unique holidays we provide to our customers. Sales is the first part of the customer journey with Imagine Cruising; therefore, we are looking for an individual who has the required passion and skill to provide excellent service to our potential customers.
Duties
* Service inbound sales calls, understand customers’ needs, build rapport, and offer expert cruise and land holiday solutions.
* Provide excellent service to all customers, adapting the approach taken for each call.
* Create fantastic customer engagement, understand customer requirements, pitch, and close the sale.
* Offer customers alternative solutions if the original offering does not meet their requirements.
* Meet or exceed company KPI’s relating to conversion rate, margins, data capture, and call handling.
* Make accurate cost calculations and provide customers with quotations quickly and efficiently.
* Produce accurate administration work to complete the booking process.
* Work pro-actively as part of a small team within a large department of Sales Advisors (circa 30+ people), bringing energy and drive to a fast-moving and dynamic environment.
* Work effectively with other departments to ensure a smooth customer journey.
* Follow call center compliance guidelines, including adhering to GDPR and data protection policies.
Experience
* Travel industry experience would be beneficial but not essential; full training will be given to the successful candidate.
* Experience in a sales environment, preferably in a call center, but not essential.
* Highly motivated sales person who is results-oriented, driven to accomplish goals, and has a high degree of self-motivation.
* Able to understand profit and loss calculations and basic business finance, e.g., gross margin percentages and calculations.
* Proven sales history with the ability to hit company KPI’s.
* Ability to identify with customers, establish rapport, and build relationships.
* Ability to adapt style to provide customers with a personalized service.
* Must be able to organize themselves to achieve targets/KPI’s.
* Takes responsibility for actions and results.
* Ability to thrive under pressure.
* Demonstrates resilience and focus on opportunities, high quality, and business profit.
* Excellent communication and listening skills.
* Flexible in approach and able to work weekends and extended or additional hours to suit business requirements.
* Great attention to detail.
* Good working knowledge of Excel, Word, Outlook, and the internet.
Job Types: Full-time, Permanent
Pay: £20,360.00-£25,000.00 per year
Additional pay:
* Commission pay.
Benefits:
* Company events.
* Company pension.
* Enhanced maternity leave.
* Enhanced paternity leave.
* Free parking.
* Life insurance.
* On-site parking.
* Private medical insurance.
* Referral programme.
Experience:
* Sales: 1 year (preferred).
Work Location: In person
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