Join Us and Help Deliver the Exceptional, Every Day Are you ready to take your career to new heights in the world of facilities management as our new Head of Soft Services - Cleaning ? We're looking for passionate individuals to join our dynamic team, focusing on soft services within the cleaning sector. This is a unique opportunity to be part of an organisation that thrives on delivering exceptional service to both our clients and our colleagues. Why Work With Us? At Mitie, we believe in the power of excellence in every aspect of our operations. Our vision is simple yet powerful: "The exceptional, every day." We are committed to creating an environment where our values are reflected in our actions, enabling you to grow and develop along with the organisation. Your Key Objectives and Responsibilities: In this pivotal role, you'll be instrumental to the success of our logistics client by driving outstanding Soft Services through expert cleaning and facilities management. As the Head of frontline operations, you'll lead a dynamic cleaning team, surpassing service excellence benchmarks while prioritising customer satisfaction. You'll ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), all while fostering efficiency and effectiveness. By enhancing revenue and cultivating robust client relationships, you'll continuously explore innovative industry opportunities. Leading a diverse operational team, including Regional and Site Managers, you'll guarantee flawless delivery of client requirements, uphold Quality, Health, Safety, and Environmental (QHSE) standards, and oversee budgeting and payroll. Your commitment to high-quality customer excellence will shine as you communicate effectively with stakeholders and manage additional initiatives, all while supporting the development of the Mitie-client offering and ensuring timely billing submissions. Join us in delivering exceptional service that makes a difference Are You the Right Fit? We're looking for candidates with: Excellent tactical operational management experience and a proven track record in facilities management, preferably within a soft services, cleaning environment. Experience in fast-paced logistics or retail environments is desirable. Strong communication and leadership skills with a focus on innovation and continuous improvement. An analytical mindset paired with problem-solving abilities. A client-driven approach and professional integrity. A valid driving licence. Ready to Join a Winning Team? If you're excited to help us deliver the exceptional, every day, then we want to hear from you Apply today and take the next step toward a rewarding career in facilities management with Mitie. Your journey toward excellence starts here