The Company:
* This company is a major player in the supply and service of construction equipment and plant machinery.
* They pride themselves on excellent customer service and keeping customer downtime to a minimum.
* The company fosters a culture of support, teamwork, and personal development.
* A strong regional presence with a focus on service and efficiency.
The Role of the Service Controller
* Co-ordinating breakdowns and service jobs by assigning engineers and liaising directly with customers.
* Logging breakdowns, inputting engineer times sheets daily, and processing invoices for completed retail repairs.
* Ensuring excellent communication flow both internally and externally to minimise downtime.
* Managing customer order numbers, live breakdown updates, and warranty cross-hire machines.
* Creating and sending estimates for additional work and following up on final costings.
* Keeping Work in Progress (WIP) low and resolving invoice queries efficiently.
* Supporting other depot diaries when needed and contributing to the overall success of the service department.
1. Playing an active role in identify...