Job summary A vacancy has arisen for a permanent administrator at Towcester Medical Centre for 15 hours per week We are a high performing GP surgery serving a growing population. This role is varied, busy and very rewarding. Main duties of the job We are looking for a friendly, positive individual who can remain calm under pressure. The successful candidate will have strong communication skills, be a good team player but also be able to use their own initiative. IT literacy is required but we will give full training on our clinical system. About us The whole team here at Towcester Medical Centre are strong and supportive. We enjoy working together and we enjoy serving our community. Date posted 29 October 2024 Pay scheme Other Salary £11.44 to £11.78 an hour Contract Permanent Working pattern Part-time Reference number A1068-24-0016 Job locations Link Way Towcester Northamptonshire NN12 6HH Link Way Towcester Northamptonshire NN12 6HH Lumber Lane Paulerspury Towcester Northamptonshire NN12 7ND Job description Job responsibilities The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team Processing insurance reports Producing patient summaries and medical records Supporting QOF and running reports on EMIS Accurately clinically coding data on EMIS into patient records. Identifying relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed action. Scanning of patient related documentation and attaching scanned documents to the patient healthcare records. The successful candidate will be able to work together as a team and individually. Previous Primary care experience would be an advantage for this role but training will be provided for the right candidate. Duties and responsibilities: Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Computer data entry/data allocation and collation/ clinical coding; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: Monitor and maintain security during working hours Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Maintain covid security at all times Undertaking periodic infection control training (minimum annually) Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Team Responsibilities To monitor and maintain security during working hours Ability to deal with difficult/stressful situations calmly and efficiently To work well in a team Cover for colleagues in time of sickness, annual leave and courses To apply oneself diligently to ones work during working hours, working under ones own initiative, work methodically and take responsibility. To be punctual and responsible To be discreet and confidential about the details of your work both at work and outside of working hours Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Job description Job responsibilities The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team Processing insurance reports Producing patient summaries and medical records Supporting QOF and running reports on EMIS Accurately clinically coding data on EMIS into patient records. Identifying relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed action. Scanning of patient related documentation and attaching scanned documents to the patient healthcare records. The successful candidate will be able to work together as a team and individually. Previous Primary care experience would be an advantage for this role but training will be provided for the right candidate. Duties and responsibilities: Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Computer data entry/data allocation and collation/ clinical coding; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: Monitor and maintain security during working hours Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Maintain covid security at all times Undertaking periodic infection control training (minimum annually) Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Team Responsibilities To monitor and maintain security during working hours Ability to deal with difficult/stressful situations calmly and efficiently To work well in a team Cover for colleagues in time of sickness, annual leave and courses To apply oneself diligently to ones work during working hours, working under ones own initiative, work methodically and take responsibility. To be punctual and responsible To be discreet and confidential about the details of your work both at work and outside of working hours Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Person Specification Qualifications Essential Good standard of literacy Good standard of numeracy Knowledge and Skills Desirable Knowledge of Emis clinical system Personal Skills Essential Excellent interpersonal skills The ability to remain calm under pressure Experience Essential Experience of Admin work Desirable Experience of working in Primary Care Person Specification Qualifications Essential Good standard of literacy Good standard of numeracy Knowledge and Skills Desirable Knowledge of Emis clinical system Personal Skills Essential Excellent interpersonal skills The ability to remain calm under pressure Experience Essential Experience of Admin work Desirable Experience of working in Primary Care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Towcester Medical Centre Address Link Way Towcester Northamptonshire NN12 6HH Employer's website https://www.towcestermedicalcentre.co.uk/ (Opens in a new tab)