* 35 hours per week. Hybrid working - min 1 day a week at the office. This is a minimum, but a successful candidate can opt to be office based 5 days per week.
Role
Would you like to join MATRICS and be part of the team that have very recently written and published the Debt Advice handbook for Scotland?
If you understand the Scottish legal system, court procedures and debt recovery and you are a good communicator with experience of delivering money advice at level 111 this could be the role for you.
As a Money Advice Consultant, you would be providing a second tier consultancy service to money advisers on issues covering Consumer Credit law, Sequestration and Statutory Scottish debt solutions. You would enjoy the opportunity of designing and developing – and delivering - training materials for e-learning and face to face courses providing a learning pathway through Matrics Learn to embed the Scottish National Standards for money advice and ensure the provision of high quality money advice across Scotland.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.
Application notes
Please visit our careers website for more details and to apply:
Applications are invited for experienced Benefits & Debt Advisers to advise on benefits, income maximisation, debt management and sustaining accommodation. The successful applicants will form part of a team working from base and in other locations within the city.
It is essential to have a thorough knowledge of the benefits system, income maximisation and some experience of debt management to Type II. A proven record of case work in Money Advice with vulnerable clients is required. Familiarity of the voluntary sector would be an advantage.
The post holders will be expected to deal effectively and efficiently with clients, maintain full case records, statistics and reports on activities.
The Citizens Advice Bureau in West Lothian have an exciting opportunity for a Money Advice Caseworker to join our highly successful team. A considerable knowledge of money advice, benefits and associated legislation is essential, as is excellent communication, training and interpersonal skills. You will provide a full range of debt advice and an opportunity to empower clients through face-to-face, telephone, and digital communication channels, acting for clients where necessary to provide positive outcomes.
The role will encompass providing information, advice and representation to our clients and supporting key professionals. The post will be based in the CAB office in Livingston, although the service may be delivered in various locations throughout West Lothian.
The successful applicant will cover our Inverness Foodstuff outreach clinics.
Applicants must have a good general knowledge of Level 1 benefits, housing and money advice in order to deliver a high-quality outreach service.
All applicants must be able to manage their time effectively.
About Us
Inverness, Badenoch and Strathspey CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of over 80 employees and volunteers working over 3 locations (Inverness, Raigmore and Aviemore) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decisions and feel empowered to improve their personal circumstances.
To provide clients with holistic advice covering debt, income maximisation, and energy. This will include preparation of financial statements, explanation of debt options and assistance to access these options. The role will require the ability to interact with clients over the telephone, face to face and using digital channels to provide advice.
Ongoing training will be provided however you should be someone who can demonstrate experience of working with clients who are experiencing multiple and complex issues and who can provide advice sensitively and with confidence to clients.
In addition to managing a caseload you may also be required to work on a duty rota for dealing with initial money advice contacts and for covering outreach services as required, as well as providing 2nd-tier support to other advisers within the Bureau.
You should have an understanding of the effects of financial difficulties and financial hardship on our clients. You should be an excellent team player with a desire to progress with training to meet the standards required.
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