Field Care Supervisor £23,000 - £26,500 per annum Central London
PURPOSE OF THE POSITION
Responsible for the efficient running of an area and management/supervision of Care/Support Workers and care provided to Service Users within that area in accordance with systems, policies and procedures, Local Authority policies and Care Quality Commission (CQC) standards. Implementing Service User needs assessments, care/support plans, risk assessments, and reviews. Supervising approx 35 carers.
This role will require stepping in as a coordinator when necessary, assisting Home Care Workers promptly and conducting all business in a friendly, courteous, and knowledgeable manner. You will carry out on-call duties as scheduled for each week.
PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Responsible for carrying out Service User needs assessments, care/support plans, and risk assessments.
2. Take lead and attend the Service User's first call to introduce the Care/Support Worker to the Service User.
3. Responsible for a defined patch of the clients and building good working relationships with social workers and other healthcare professionals.
4. Compile client information/carer management actions and report weekly by utilizing Key Performance Indicator (KPI) forms to monitor performance and compliance against each patch.
5. Ensure the standards and targets agreed for a weekly deadline are met.
6. Organize and attend Service User reviews, including reviewing and updating needs assessment, care/support plan, and risk assessment documents.
7. Liaise closely with Care Coordinators to ensure correct Service User and Care/Support Worker matching for new Service Users.
8. Deputize for Care Coordinators to allocate unassigned calls during office hours as required.
9. Allocate all unassigned calls during on-call hours - where visits can't be assigned, undertake the visit.
10. Ensure that all changes to care schedules are reported, without delay, to the Care Coordinator and recorded appropriately.
11. Undertake on-call duties as directed and record/report all on-call activity to the office.
12. Undertake field-based training to ensure Care/Support Workers are working within their competency level.
13. Work along with the Quality and Compliance Manager to ensure quality control procedures and processes are in place.
14. Escalate all complaints and safeguarding investigations to the Quality and Compliance Manager.
15. Assess Care/Support Workers against Skills for Care Common Induction Standards during shadow working sessions.
16. Ensure all filing related issues in your patch are completed upon risk assessment, face-to-face review, spot check, medication competency, and direct filed observation.
Qualifications required:
1. NVQ2
2. Willing to work towards NVQ3
3. Clean enhanced DBS
Ideal candidate will have used ontouch rostering system but will train the right person.
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