As Operations Manager at Britannic Explorer, a Belmond Train, you are part of a team that provides administrative, operational and guest relations management for the business unit. In this role, you will have a particular focus on journey planning (route management, excursion operations, route viability), guest planning (allocations, special requests, diets, communication, travel support) and guest relations services. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include:
* Handling administrative tasks, operational details, bookings, and supplier relationships to facilitate smooth train operations and exceptional guest experiences.
* Supervising and managing Operations team members and ensuring a culture of open, timely and effective communication between all teams.
* Producing and distributing accurate, detailed departure administration, including guest manifests.
* Ensuring smooth running of check-in arrangements.
* Managing new charter requests and producing proposals if required.
* Making and confirming all bookings regarding visits and entertainers.
Requirements
What You Bring:
* Applicants must have eligibility to work in the UK.
* 2-4 years’ experience in a similar role, preferably within the luxury hospitality industry.
* Proven leadership ability and experience in handling, coordinating and motivating different teams.
* Demonstrated ability to be innovative and creative.
* Good understanding of financial principles and knowledge of the travel trade industry in both domestic and international sectors.
This is your moment. Apply today!
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