OVERVIEW
Jira/Confluence Specialist - the client is rationalising its Atlassian installations for the clients digital programme and is looking for an experienced Jira/Confluence administrator to lead, design and perform the migration, in addition to providing ongoing business-driven enhancement and administration of Jira and Confluence.
We need someone who has a deep understanding of Jira and Confluence administration and how this can be safely applied in a complex environment that covers software & IaaS development, product support and user-centric design.
The system is an agile project development environment, so you will be expected to work closely with users to understand their needs and provide a solution that meets the needs they have described, all at pace.
RESPONSIBILITIES
* New, bespoke Jira projects to support the business needs of teams within Working Age Services (inclusive of Universal Credit)
* Integration with Service Now to enable strategic incident management approach
* Performance tuning.
* Primary Responsibilities:
o Maximize support function.
o Manage projects using Jira and Confluence (Atlassian).
o Perform analysis to simplify and improve processes.
o Migrate to Atlassian cloud.
o Collaborate with the rest of the service team for analysis.
LOCATION & TRAVEL
* Expectation for two to three days on site per week
* Westminster, London.
SKILLS, EXPERIENCE & QUALIFICATIONS
* To start an active SC Clearance will be required
* Jira and Confluence
* Atlassian plugins (including writing groovy for script runner)
* Safely migrating Jira and Confluence projects/spaces and users to a new installation
* Co-designing effective Jira workflows/schemes with delivery leaders
* Designing and running an administration function fit for regular requests for new users, new spaces, customised Jira workflows/schemes for projects etc
* Reviewing and improving security groups and roles to improve ease of management
* Ensuring effective communication between stakeholders for the design and transition to the single installation
* Performing upgrades with communication to affected end users
* Optimising and improving Jira/Confluence performance
* Working at a good pace
* It would also be very useful (but not essential) if you have previously worked in an agile environment and have experience of creating and managing infrastructure solutions in AWS.
Notes:
* Jira Experience: Priority skill, essential for the role.
* Infrastructure Knowledge: Secondary but highly desirable.
* Migration to Cloud: Experience in migrating to Atlassian cloud.
* Atlassian Professional Certifications: A bonus but not mandatory.
Additional Notes:
* Jira is complex and integrates with business processes.
* Ideal candidates will have infrastructure experience.
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