Job description: Job Title: White-Water Operations Supervisor Location: National Water Sports Centre, Nottingham, NG12 2LU Job Type: Permanent Working Hours: 39 hours per week, between Monday to Sunday Salary: £26,000 to £28,000 per annum Excellent Benefits Here at More Leisure our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a White-Water Operations Supervisor to join our team. You day to day duties will consist of the following: Provide an excellent standard of customer service and the management of quality standards throughout the facility. Lead on membership sales and customer engagement for the white-water course. Liaise with onsite partners around operational matters, bookings, and service delivery. Drive customer care standards for the white-water course. Train and mentor front line staff. Manage staff rotas for the white-water reception. Assist with facility maintenance specific to the white-water course. Work regular shifts delivering services to our customers at white water reception, including opening or closing the facility and reception work. You will help in facilitating a safe, fun, and professional working environment with excellent development opportunities, free access to our facilities and a heavy discount on campsite electric pitch. About You To be considered for this role, you will have previous Managerial or Supervisory experience in a customer facing environment, ideally within a leisure background, however this is not essential. You will have good communication and customer care skills, have a maturity and calmness to work under pressure, as well as being organised and taking pride in what you do and have excellent IT skills. If you feel you meet the above criteria, please apply today Why Serco A place you can make an impact: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. A place you can count on: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career. A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. What we offer Free membership at the Centre plus heavily discounted use of classes and facilities Free safeguarding training and DBS check Excellent Development and Training Opportunities 6% employer matched pension contribution 21 days annual leave Public Holidays All Leisure benefits Employee Benefits (moreleisure.com) leisurejobs