Join to apply for the Senior Support Technician role at East Suffolk and North Essex NHS Foundation Trust.
This is an outstanding opportunity for an experienced IT Support Technician with proven technical skills & knowledge to be a part of the multi-skilled second line support Team.
If you have the vision and commitment to take forward this role and share our commitment to put patients at the heart of everything we do and save both staff and patient time, then we’d love to hear from you.
Work as part of a dynamic team delivering an effective service, ensuring operational needs are met to an approved standard and defined performance criteria within Service Level Agreements, delivering a customer focused and professional support service.
Responsibilities include:
1. Multi-skilled Support technician to carry out the installation, repair, maintenance and configuration of all ICT Infrastructure and associated software, raising incidents with and managing third party suppliers for service and support issues on a regular basis.
2. Provide 2nd line support to the Trust and to other team members adhering to Service Level Agreement timescales and requirements.
3. Use operational tools to monitor key IT infrastructure and take corrective action on system alerts.
4. Lead the ongoing development of the IT environment keeping abreast of new technologies and help implement those that will benefit the Trust.
5. Develop an understanding of the Trust’s and NHS IT systems sufficiently well to be able to advise users on any problems encountered.
6. Resolve incidents via cooperation with other team members, Trust staff and suppliers where required to rectify system problems and implement preventative measures.
7. Log all calls and tasks on the Trust’s call logging system, update and track call progress through to resolution ensuring that requests and faults are actioned in accordance with service level agreements.
8. Monitor IT interfaces and respond to issues.
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offers a variety of services.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
For further details / informal visits contact: Name: Mark St John-Green Job title: IT Support Manager Email address: Mark.StJohnGreen@esneft.nhs.uk
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Hospitals and Health Care
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