Job Description
Role: Front of House Supervisor
Salary: c.£14 per hour PAYE + overtime + benefits and perks
Hours: Early shift usually 07:00-15:00 and Late shift usually 11:30-19:30 + overtime on events
Location: Bedford, MK41
Students and Faculty: c.1300
Events: c.300 over the weekends
Duties and responsibilities:
* Safeguarding issues, reporting and escalating to your line manager
* Company requirements for fire, safety, health and hygiene
* Accident and near miss reporting
* Basic food prep, food production and food service
* Take a lead on team briefing
* Training staff on food allergens and food safety, liaising directly with Chef
* Customer enquiries and customer service, liaising with Chef and line manager
* Service equipment and accompaniments are stocked in the dining room
* Keeping good timekeeping during food service in line with company policy
* Report menu or stock shortages to Chef and line manager
* Follow daily cleaning schedules ensuring staff keep the dining room clean and hygienic
* Keep all folders up to date with menus, allergen records, health and safety etc
* Removal of food waste, ensuring weights and tray counts are recorded
* Stock take, stock labelling, stock rotation. Keeping an eye on quality and quantity
* Support with the cleaning of the kitchen including pot wash
* Completion of closing checklist, ensure security such as doors and windows are locked and secure. Take responsibility for the alarm system
* Be in attendance to all training sessions, e-learning and meetings
* Actively ascertain customer feedback and reporting back to line manager
Candidate:
* Passionate, friendly, approachable, honest, professional, flexible, adaptable, presentable
* Excellent communication and customer service skills
* Team player with a can do attitude
* Ability to work off own initiative
* Possess an in date enhanced DBS certificate dated within the last 3 years (max)
* Experience in leading a team of Front of House staff
* High volume, high quality experience within a catering environment
* Experience of working in a busy environment such as restaurants, hotels, schools, large care homes, contract catering units etc
* History of being a Team Leader or Supervisor or Manager of a small team within a catering and hospitality environment
* Ideally, COSHH training and certification
* Ideally, Food Hygiene or Food Safety level 2 or above
* Experience of training junior staff to a high standard
Contact:
Lucie Campbell or Cheryl Wilson at Interaction Recruitment Northampton branch
82 Abington Street, Northampton, NN1 2AP
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