Dealing with routine enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate Answer telephone calls, taking messages and passing on accurately to the relevant departments/person in a professional and polite manner Oversees required stock levels are monitored. Including ordering and receiving of goods/services, to maintain efficient running of the service Promote the image of the department, overseeing that notices, leaflets and documents are up to date and well presented in the correct format. Oversees regular collection and dissemination of mail Supports the resuscitation team with admin duties Maintain and update the PDEU electronic diary, organising meetings, sending electronic appropriate to the roles of the PDEU team. Organise training, recruitment and retention events and courses, booking confirmations, registers, evaluation forms and survey feedback Daily management of the PDEU team different generic emails/inbox's Demonstrate an awareness of the roles and responsibilities of all other members of the teams. Under the guidance and support of the Lead Clinical Educator or Practice Educator prepare relevant documentation Processing of purchase orders, invoices and requisitions through the appropriate procurement systems Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to appropriate manager as required. Supports induction of new starters. To carry out other appropriate delegated duties as required and within the scope of the role. To carry out administration duties in a manner that supports departmental targets and ensures compliance with standard operating procedures. Photocopying and word processing documents, letters, emails and reports when required. To maintain accurate records, a comprehensive filing system and efficient information retrieval system To book travel and accommodation requests in a timely manner. Take responsibility for and ownership of accurate, well presented word processing in the form of correspondence, reports and presentations. To prepare agendas and associated paperwork for the education teams meetings and ensure papers are available and distributed in a timely fashion. To take minutes, update action logs and distribute them in a timely manner. Provide line management and supervision to the Assistant Administrator Be a point of contact in the Trust for those within the Trust seeking education opportunities. Maintain and update relevant intranet pages for the PDEU Team Cover the duties of colleagues in posts of the same pay band or lower and within the range of the postholders knowledge and skills Monitor review dates for documents and audits and escalate to the appropriate person Support cost collection and student capacity mapping Provide administrative support to competency frameworks Support the Lead Clinical Educators with the PARE system