Lantern Debt Recovery - LeedsStart date: 6th January 2025£24,336 Monthly bonus of up to £507 (£6,084 a year) Hybrid working 33 days holiday (including public holidays) – rising to 36 with additional service Cash referral scheme Employee assistance Healthcare Retail discounts Gym discounts Loyalty reward scheme Casual dress Working hours: Week 1 08:00 - 16:30 Week 2 09:30 - 18:00 Sat 09.00 – 14.00 (WFH) Week 3 09:00 - 17:30 Week 4 10:30 - 19:00 Elevation Recruitment Group is proud to be recruiting on behalf of a Lantern, at their contact centre in Leeds City Centre. This is a fantastic opportunity for a dedicated and enthusiastic Customer Service Advisor to join a dynamic team, committed to providing affordable debt payment solutions. Key Customer Service Advisor Responsibilities: Provide empathetic customer service to vulnerable customers Assist customers with their financial queries, ensuring a high level of accuracy and efficiency Update customer records accurately on the internal CRM systems Adhere to compliance and regulatory requirements, handling sensitive and confidential information Work collaboratively with team members to achieve department targets and KPIs Customer Service Advisor Requirements: Previous experience in a customer service or contact centre is desirable Be a great listener Excellent communication skills, both verbal and written Strong problem-solving abilities and attention to detail Ability to work under pressure in a fast-paced environment If you are passionate about customer service and looking for a rewarding career, Lantern could be the place for you