Our Service teams are focused on delivering excellent IT services to our 2500 internal global customers. We concentrate on Service Desk provision (1st and 2nd line) as well as managing IT Change Lifecycles and our customers' IT assets. We ensure our devices are compliant, secure, supported, built to a global standard with fast and agile responses to issues.
What You'll Be Doing
As an IT Service Specialist, you will be integral to supporting our 1st line team, building and managing devices running Windows 10, 11, and Mac OS. Reporting to a Global Team Lead within the Service Desk function, you'll troubleshoot and resolve issues working within an ITIL framework. Whilst the role is based in Street, you'll also be supporting other UK and European sites, as well as working collaboratively with our Service Desk teams in America and APAC. Some international travel may be required.
You'll be part of our longer-term strategy to embed and maximize our Microsoft 0365 services and start to move away from traditional On-Premise technologies which will be led by our Computing and Infrastructure Service Teams. Collaborative working is very much part of how we operate as we utilize Agile practices and processes to deliver projects and continual improvements.
What You'll Bring
You'll have 3 years or more experience working within an engineering role building and deploying devices and applications, working with and supporting front-line teams, and managing account creations (cloud and on-prem). You'll be used to working with Microsoft technologies and have experience of both Windows 10, 11, and Microsoft Management tools. You'll be flexible as the role requires working on a range of issues at 1st, 2nd, and occasionally 3rd level support and will have experience of desktop security products such as Windows Defender and Bitlocker.
Great communication skills are essential for working with a range of stakeholders globally and with our third-party suppliers. You'll need to be confident in producing and maintaining documentation which is critical in helping our teams around the world work together to shared standards.
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