Job Description
With Earnix, insurers and banks offer their customers personalized value fully aligned with corporate business goals and objectives. Our solutions offer systemized, enterprise-wide value with ultra-fast ROI. Earnix has been innovating for insurers and banks since 2001 with offices in the Americas, Europe, Asia Pacific, and Israel
We are looking to hire a Spanish & Portuguese speaking Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in Spain, Portugal and Latin America.
What you’ll do:
* Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers’ needs internally
* Own shared responsibility for customer churn
* Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)
* Own responsibility on invoice payments, renewals, contractual changes
* Collaborate with our sales team to achieve quotas while keeping our clients highly engaged
* Identify up-sell opportunities and communicate them to the relevant business line owner
* Facilitate and support up-sell processes
* Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers
* Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
* Maintain all information on customer activity within the CRM platform
You’ll do it using:
* Fluent Spanish & Portuguese speaker
* Experience in a Global SaaS software organization
* CSM / Client-facing Experience with Enterprise customers.
* Ability to work in a multicultural environment
* Knowledge and experience working in the Insurance industries specifically Pricing – A Must
* Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
* Strong interpersonal skills, people person
* Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
* Willingness to travel extensively
* Motivation, flexibility, proactiveness, ability to work independently and as a part of a team
You'll love it because
* This is an incredibly impactful role in the organization
* You will have the opportunity to work in a successful, fast-moving, mission-driven company
* You will have autonomy and growth opportunities
* You will collaborate with other creative and enthusiastic team members
* Earnix has competitive benefits with an all-for-one mentality