Service Desk Manager
Location: Newcastle
Salary: £45-55k + 10% bonus + excellent benefits
Type: Permanent
An industry leading national company are looking for a Service Desk Manager to join the business to look after a large internal service desk function.
You will be looking after a 1st and 2nd line team including team leaders and some change and delivery professionals.
This company are looking for a customer focussed person who offer strong leadership and road mapping to ensure the continued services of the it services.
This company are looking for someone with the following skills:
* Strong customer facing experience
* Experience working within a service desk
* Experience resolving application support issues
* Ability to escalate issues effectively to developers
* Experience managing or improving a service desk
* Previous leadership experience with mentoring, coaching, setting KPI's and SLA's
* ITIL
* Strong stakeholder management skills
Apply today for consideration.
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