Job Ref: ELI2770
Branch: The Grand Hotel, Eastbourne
Location: The Grand Hotel, Eastbourne, Eastbourne
Salary/Benefits: Competitive Salary plus £2,400 service charge*, live in accommodation available
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 04/02/2025
Closing date: 20/03/2025
The Grand Hotel in Eastbourne is recruiting for an Assistant Lounge Manager to join our busy Lounge team.
You will be responsible for the smooth running of the shift, including serving our well-renowned Afternoon Tea and overseeing Room Service.
Key duties include:
* Assist in the absence of the Lounge Manager
* Lead and motivate the team to ensure that all daily duties are carried out
* Meeting and greeting guests, controlling the seating plan and taking orders in the lounge and room service
* Conduct team briefings and organise the team for daily business
* Assist in training team members
* Liaise with the kitchen team and other departments to ensure all information is communicated
* Provide the utmost in five-star service for our guests
This role is a full-time position, working 40 hours per week over five days, which will include evenings, weekends, and bank holidays, so flexibility is required.
Key skills for this role include:
* Possess a welcoming personality to make the Grand Hotel an experience to remember
* Excellent English language skills, both verbal and written
* Ability to multitask and remain calm under pressure
* Physically fit as lifting and carrying is required
* Previous supervisory experience desired
* Experience in working in a restaurant or lounge is preferred
Standing majestically along the Eastbourne seafront, The Grand Hotel is the only 5-star coastal hotel in the South East. The grandeur inside is typified by the breathtaking great hall, 152 bedrooms/suites, and two award-winning restaurants. A favourite with families, quality and service are paramount whether you are taking a dip in the outside pool, having afternoon tea, or indulging in a spa treatment.
The Hotel:
Affectionately known as 'The White Palace', The Grand Hotel in Eastbourne has a well-earned reputation for excellence. With over 150 rooms, an award-winning restaurant, and 17 fully equipped meeting rooms, the hotel can cater for every occasion.
Why work at The Grand Hotel:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles but have been offered training and promotional opportunities as their skills have grown. We are fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits:
To support our staff, we offer:
* Meals provided by our talented kitchen team
* Amazing recognition awards for exceptional customer service
* Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!
For full details of the benefits on offer, please check our website: https://www.careersatelitehotels.co.uk/why-work-elite
If you feel that you can rise to this challenge, please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
* Service charge is dependent on sales performance and not guaranteed.
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