IT Trainer, Global Law Firm, London, Hybrid Role
About the Role
Are you an IT Trainer with a professional services or legal background who inspires confidence and positivity?
Join this growing, people-centric, International Law Firm as an IT Trainer based in the London office. You'll work closely with the team of trainers, and the London-based Global IT Training Manager, across London, Singapore, and New York to deliver outstanding IT training and support for all lawyers and business support staff.
Training sessions are well-attended by the user community.
Key Responsibilities
1. Training Delivery: Facilitate IT training in various formats-classroom, remote, desk-side, and one-on-one sessions. Conduct regular floor-walks to provide on-the-spot assistance.
2. Training Development: Work with the team to evolve IT training services through new training tools and methods.
3. Learning Management System (LMS): Maintain and update the LMS with handouts, eLearning modules, and schedules.
4. Engagement & Analysis: Build strong relationships across teams, promote IT training, and identify training gaps through workshops, surveys, and gap analysis.
5. Content Creation: Design new training courses and develop comprehensive training materials.
6. Scheduling & Attendance: Advertise courses, schedule sessions, and monitor attendance.
7. Support for All Levels: Provide induction training for new hires, including partners, and assist staff in creating tailored 'Personal IT Development Plans.'
8. Collaboration: Work with Service Desk and Systems teams to identify needs, resolve queries and enhance service delivery.
Your Expertise
1. Expertise in Office 365 applications (Word, PowerPoint, Outlook, Excel, Teams, OneNote, OneDrive).
2. Familiarity with Windows 10/11, iManage, and billing tools like Elite Webview/Elite 3E.
3. Experience with tools like Storyline, Rise, Camtasia, Synthesia, and CRMs like InterAction.
4. Skilled in PDF manipulation and iPhone applications.
Certifications:
1. Certified by TAP/Microsoft Certified Trainer (MCT) or equivalent.
Working Environment
1. Hours: 9:30 AM to 5:30 PM (flexibility required, open to alternative hours).
2. Hybrid Work: 2-3 days in-office per week.
3. Supportive Culture: Work within a people-centric, global team dedicated to quality, innovation, teamwork, and service excellence.
Apply now with your CV
#J-18808-Ljbffr