Job Role: Night Customer Service Assistant/Supervisor, Middlesbrough
Hours per week: 30 Hours per week
Hourly rate: £11.50-£13.50 per hour
Shift pattern: Working 3 nights out of 7; Various shifts between 10.00pm-08.00am
If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.
Hit the Jackpot on an exciting new career with Admiral!
Here at Admiral we are a large scale organisation, with our main business being adult gaming centres, including slot machines. We also have family friendly entertainment centres located at coastal areas across the UK.
As an ever expanding business, we pride ourselves in offering outstanding services for both customers and business partners.
So, just what would you be doing if your application was successful?
Our Night Customer Service Assistant/Supervisor roles are designed to provide additional responsibilities and duties when needed. You could be opening or closing a venue or access point, as well as supervising staff on shift in management or supervisor absence. You may also be required to carry and distribute change from the master float to staff members.
By delivering excellent customer service, you will play an integral role in the night to night running of our venue. Once you have completed your training, you could be:
1. Promoting our excellent offers, promotions and events.
2. Providing refreshments and snacks to our customers.
3. Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
4. Handling cash and providing customers with change.
As a Night Customer Service Assistant/Supervisor you also have the potential to be the most senior member of staff on duty and therefore additional responsibilities may apply. It is when you are carrying out the additional Supervisory duties that you will be eligible for the higher hourly rate.
With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues.
Who are we looking for?
Firstly, as a company in the gambling industry, we need all staff and applicants to be 18 or above.
We are looking for candidates who are passionate about great customer service and can deliver it too. Our staff members need to be outgoing, confident, and ambitious. As with any business, timekeeping is essential, therefore we expect you to be on time, presentable, and ready to be a great brand ambassador. As a seven day a week business, we do require flexibility to meet the needs of the business across our roles.
So, what’s in it for you?
* Job Security due to our ever expanding business
* Fast track to supervisor promotion for the right candidates
* We pay above the National Living Wage regardless of age!
* Annual Shoe Allowance
* Overtime available.
* Opportunity to earn bonuses and recognition for going the extra mile.
* Enhanced Maternity and Paternity packages.
* Employee Development Programme available.
* Employee Assistance Programme – Access to a confidential 24hr Health Assured helpline
* Life Assurance – 3 x annual salary
* HAPI App discounts – retail, travel, cinema etc.
* Discount on Tanning, Lotions and Gym Membership
* Access to a generous refer a friend programme
What happens now?
If your application is shortlisted, the Recruiter or Hiring Manager managing this vacancy will give you a call. They will go through the role in a little more detail and discuss the next steps as well as answer any questions you may have.
Please view our Recruitment Data Privacy Notice which is on our Company website.
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Job Types: Full-time, Permanent
Pay: £11.50-£13.50 per hour
Expected hours: No less than 30 per week
Additional pay:
* Bonus scheme
* Performance bonus
Benefits:
* Company pension
* Enhanced maternity leave
* Enhanced paternity leave
* Health & wellbeing programme
* Life insurance
* Referral programme
* Store discount
Schedule:
* Night shift
Ability to commute/relocate:
* Middlesbrough TS1 5AE: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Are you over 18 years of age, due to licensing laws?
* We carry out a DBS Check, are you comfortable with this?
* Are you able to work between 10pm and 8.30am? You will work 30 hours per week across three nights.
Work Location: In person
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