Job summary Part Time 15 hours per week Week 1 - Friday 8:30am-4:30pm, Saturday 8:30am-12:30pm, Sunday 8:30am-12pm Week 2 - Friday 8:30am-4:30pm plus one other weekday (flexible) 8:30am-4.30pm Provide comprehensive secretarial support to the Community Midwifery (CMW) Co-ordinators and Community Midwives. To be the central contact for local / regional / national Maternity Services to communicate details of women requiring community midwifery services (antenatal and postnatal) Main duties of the job To act as a central point of contact for all Community Midwifery (St Helens, Knowsley, Halton and Runcorn) based telephone/email contacts. To maintain a courteous, calm and helpful manner when dealing with pregnant women, women in labour and new mothers, ensuring the effective relay of these contacts to the CMW for action. To ensure that emergency requests are dealt with immediately. To ensure discharge information for all women is allocated to the appropriate CMW or other Maternity Service for follow up. To be fully competent in using the electronic CISCO system to answer telephone calls, redirect patients to the appropriate department and deal with any queries. Tocommunicate with out of area Trusts to ensure patients have correct postnatal follow up. To provide an efficient secretarial support for the CMW service inclusive of managing diaries, receiving telephone calls, emails, post and taking messages and communicating all relevant information to managers. To receive emails in relation to patients and record any appropriate details on the Medway system to ensure that patient records are fully up to date. Any newly registered patients from the Emergency Department/ Paediatrics are received and cross referenced and actioned accordingly and liaise with ward areas if needed in relation to telephone messages received. To ensure that Blood Spot repeat requests from AHCH are communicated to the CMW Screening team immediately upon receipt. About us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our services: Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Date posted 04 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 409-6971875 Job locations Whiston Prescot L35 5DR Job description Job responsibilities KEY DUTIES To act as a central point of contact for all Community Midwifery (St Helens, Knowsley, Halton and Runcorn) based telephone/email contacts. To maintain a courteous, calm and helpful manner when dealing with pregnant women, women in labour and new mothers, ensuring the effective relay of these contacts to the CMW for action. To ensure that emergency requests are dealt with immediately. To ensure discharge information for all women is allocated to the appropriate CMW or other Maternity Service for follow up. To be fully competent in using the electronic CISCO system to answer telephone calls, redirect patients to the appropriate department and deal with any queries. To communicate with out of area Trusts to ensure patients have correct postnatal follow up. To provide an efficient secretarial support for the CMW service inclusive of managing diaries, receiving telephone calls, emails, post and taking messages and communicating all relevant information to managers. To receive emails in relation to patients and record any appropriate details on the Medway system to ensure that patient records are fully up to date. Any newly registered patients from the Emergency Department/ Paediatrics are received and cross referenced and actioned accordingly and liaise with ward areas if needed in relation to telephone messages received. To ensure that Blood Spot repeat requests from AHCH are communicated to the CMW Screening team immediately upon receipt. To maintain the database for Neonatal Screening Avoidable Repeats, to assist the CMW Services Managers in the further development of Avoidable Repeats reporting, data collection and input of data, to provide monthly reports to the CMW Services Manager and CMW Service. To maintain accurate records of discharges, postnatal records, home deliveries and any other appropriate records. To be familiar with and the use of all office technology photocopier, laminator and word processor. To undertake clerical work on behalf of the unit e.g. form filling, report filing or other duties, as and when required. To provide cover for the midwifery secretary when requested. To ensure that CMW stationary and supplies are ordered and replenished as and when needed/ requested. To liaise with other members of staff with the Directorate and other Directorates and Hospital, receiving and dealing effectively with enquiries and telephone calls. To deal efficiently with incoming and outgoing mail. To co-operate in the introduction of new technology. To act as cross cover for the Midwifery Secretary and Womens Outpatient Clerical Administrator, cross cover to be monitored by Administration Services Co-Ordinator. Job description Job responsibilities KEY DUTIES To act as a central point of contact for all Community Midwifery (St Helens, Knowsley, Halton and Runcorn) based telephone/email contacts. To maintain a courteous, calm and helpful manner when dealing with pregnant women, women in labour and new mothers, ensuring the effective relay of these contacts to the CMW for action. To ensure that emergency requests are dealt with immediately. To ensure discharge information for all women is allocated to the appropriate CMW or other Maternity Service for follow up. To be fully competent in using the electronic CISCO system to answer telephone calls, redirect patients to the appropriate department and deal with any queries. To communicate with out of area Trusts to ensure patients have correct postnatal follow up. To provide an efficient secretarial support for the CMW service inclusive of managing diaries, receiving telephone calls, emails, post and taking messages and communicating all relevant information to managers. To receive emails in relation to patients and record any appropriate details on the Medway system to ensure that patient records are fully up to date. Any newly registered patients from the Emergency Department/ Paediatrics are received and cross referenced and actioned accordingly and liaise with ward areas if needed in relation to telephone messages received. To ensure that Blood Spot repeat requests from AHCH are communicated to the CMW Screening team immediately upon receipt. To maintain the database for Neonatal Screening Avoidable Repeats, to assist the CMW Services Managers in the further development of Avoidable Repeats reporting, data collection and input of data, to provide monthly reports to the CMW Services Manager and CMW Service. To maintain accurate records of discharges, postnatal records, home deliveries and any other appropriate records. To be familiar with and the use of all office technology photocopier, laminator and word processor. To undertake clerical work on behalf of the unit e.g. form filling, report filing or other duties, as and when required. To provide cover for the midwifery secretary when requested. To ensure that CMW stationary and supplies are ordered and replenished as and when needed/ requested. To liaise with other members of staff with the Directorate and other Directorates and Hospital, receiving and dealing effectively with enquiries and telephone calls. To deal efficiently with incoming and outgoing mail. To co-operate in the introduction of new technology. To act as cross cover for the Midwifery Secretary and Womens Outpatient Clerical Administrator, cross cover to be monitored by Administration Services Co-Ordinator. Person Specification Qualifications Essential Educated to GCSE standard or equivalent/experience Skills Essential Significant experience as a secretary or equivalent level of knowledge Word Processing Skills Excellent IT skills Excellent communication skills Knowledge of IT systems Skills Other Essential Ability to work as part of a team Ability to work on own initiative Understanding strict confidential nature of role and awareness of data protection Able to work hours and duties required by the post Ability and willingness to undergo further training in accordance with the needs of the post Able to adopt a flexible working approach when required by the needs of the service Person Specification Qualifications Essential Educated to GCSE standard or equivalent/experience Skills Essential Significant experience as a secretary or equivalent level of knowledge Word Processing Skills Excellent IT skills Excellent communication skills Knowledge of IT systems Skills Other Essential Ability to work as part of a team Ability to work on own initiative Understanding strict confidential nature of role and awareness of data protection Able to work hours and duties required by the post Ability and willingness to undergo further training in accordance with the needs of the post Able to adopt a flexible working approach when required by the needs of the service Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust Address Whiston Prescot L35 5DR Employer's website https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)