1. Purpose of Job: To efficiently link between the service and rail departments to provide effective assistance to the day-to-day management of these departments. 2. Principle Accountabilities: Front line service desk, managing calls and enquiries by phone and email. Co-ordinating maintenance and breakdown jobs with the Service Managers. Maintaining the Gantt schedule. Administrative service duties. Organising customer training. Arranging accommodation for the engineers where required. 3. Detailed Responsibilities: Responding to incoming service desk calls and emails from customers. Salesforce administration. Dealing with engineer call out requests, liaising with both the Service Manager and Rail Manager when necessary. Planning and scheduling of engineers for maintenance visits and repair jobs. Day to day communication with engineers and customers, working closely with service managers and supervisors. Reviewing and co-ordinating all completed service engineering paperwork. Arranging quotes, raising all necessary paperwork and sending to clients if requested. Generating purchase order numbers for suppliers and engineers when requested. Supporting team members when required and undertake any other tasks that may be required