Job Responsibilities Provide top-level quality customer service in person and via telephone/email. Assist employees with IT hardware and software issues including the company's case management system, computer networking, video conferencing etc. Provide solutions to desktop, mobile and system problems, diagnose and solve hardware/software incidents/problems. Establish and maintain a healthy working relationship with the business and third party suppliers as the successful candidate will be the onsite liaison for our external third party support. Create and maintain users in Active Directory Able to troubleshoot document production in Microsoft Word, PDF, Excel etc. Understands and adheres to IT security principles. Skills Required 1-2 years previous 1st line support experience, ideally within a legal or professional services background Experience supporting; Win 10/11, Office 2016/365, Active Directory, Intune, Exchange This role is FULLY REMOTE. Working week - 36 hours, Mon-Fri 7pm-11pm, Sat 9-5pm & Sunday 12-8pm