Business Product Advisor
About Dawleys: At Dawleys, we're more than just a team; we're a family dedicated to providing outstanding service and support to our clients and their customers. We pride ourselves on being ambassadors for an array of prestigious clients, embodying their brand and exceeding their goals and objectives through every customer interaction. Our commitment to excellence is unwavering, driven by our core values: teamwork, love for our clients and their customers, proactivity, continuous learning, readiness, and the pursuit of fun in everything we do.
Do you thrive on empowering customers through expert guidance and personalised solutions, consistently exceeding expectations and driving company growth?
Become a trusted advisor to our customers, delivering exceptional service, maximising sales opportunities, and contributing to a high-performing team.
About the Role:
As a Business Product Advisor, you'll be the driving force behind our customer retention, acquisition and growth strategies. You'll engage with loyal customers, re-engage lapsed clients, and find new customers, building lasting relationships that drive revenue with the utmost professionalism and care. We're looking for a true A-player who can consistently deliver outstanding results.
What We Expect from You:
* Customer Centric Approach: You will be expected to actively listen to customers' concerns, demonstrate empathy, and make customers feel valued. The goal is to understand their needs and resolve issues in a way that encourages continued or increased business.
* Effective Communication: You will be expected to communicate clearly, professionally and with a positive tone. You should be able to explain solutions concisely and in a way that reassures the customer.
* Patience and Emotional Control: You will be expected to remain calm and composed, even when dealing with difficult customers. Maintaining professionalism under pressure is key to this role.
What We Offer:
* Competitive Compensation: We reward top performers with a generous salary and benefits package.
* Growth Opportunities: We invest in our team's development and offer clear paths for career advancement.
* Supportive Culture: You'll be part of a collaborative and high-performing team that values your contributions.
Are You the Right Fit?
We're seeking individuals who possess the following competencies:
* Sales Acumen: You understand the entire sales cycle and know how to close deals effectively.
* Communication Excellence: You're a persuasive communicator who builds rapport with ease.
* Problem-Solving Prowess: You quickly identify and resolve customer issues with creative solutions.
* Adaptability: You thrive in a dynamic environment and embrace new challenges.
* Resilience: You maintain a positive attitude and persevere through setbacks.
* Initiative: You're a self-starter who consistently goes above and beyond.
Ready to Take the Challenge?
If you're ready to take your career to the next level and join a team that values your contributions, we encourage you to apply. Please submit your CV and a cover letter detailing your relevant experience and how you meet the criteria for being one of our A-players.
Location: Ross-on-Wye, Onsite
Probation Period: 3 months
Hours of Work: Monday to Friday 0900 – 1700, Full time, Permanent
Salary: £23,887.50 per annum
Holidays: 31 days including public holidays
Benefits:
* Pension
* Private Health
* Life Assurance
* Length of service loyalty bonus
* Eye tests
* Company events
* Casual dress
* On-site parking
* Private medical insurance
Schedule:
* Monday to Friday
* No weekends
Work Location: In person
Application deadline: 11/10/2024
#J-18808-Ljbffr