About the role
At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. That being said, we also know life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That’s why at Tesco, we always welcome a conversation about flexible working. So, talk to us throughout your application about how we can support.
A new opportunity has arisen for a Product Incident Advisor to join our team on a 12 month secondment.
Working alongside the Product Incident Manager the successful candidate will work to co-ordinate and facilitate the Company\'s response to product incidents, ensuring Tesco complies with legal obligations and that brand reputation is maintained.
This role would suit someone that has a understanding of UK food and non-food safety regulatory environment.
You will be responsible for
* Convening product incident & product crisis management teams when necessary
* Record and document next steps from incident management meetings, following up to ensure necessary actions are progressed
* Maintain records of incidents and disseminate to internal stakeholders
* Ensuring all EPWs/Recalls are issued and recorded in a timely and accurate manner
* Issuing EPW/Recall data on a Weekly & Periodic basis and reporting this to the wider business.
* Tracking EPW/Recalls compliance through project completion on MyWork and escalating any non-compliances
* Organise product incident reviews, record next steps and ensure necessary actions are progressed
* Monitor serious customer complaints in real time to ensure early intervention and a better customer journey
* Providing out of hours support on a rotational basis and liaising with Security Support to ensure all product issues are dealt with in a timely manner - Liaising with Stores, Depots and Customer Engagement Centre to ensure all product queries are dealt with in a timely manner
* Collaborating with colleagues in Business Support to ensure effective working across the organisation
* Coaching and supporting the wider team using my experience - Identifying areas for continuous improvement
You will need
* Project management skills
* An understanding of UK food and non-food safety regulatory environment
* Good analytical skills with methodical approach to problem solving and strong attention to detail
#LI - EF1
#LI - Hybrid
What’s in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
* Annual bonus scheme of up to 10% of base salary
* Holiday starting at 25 days plus a personal day (plus Bank holidays)
* 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
* Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About us
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.
It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.
We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.
But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.
We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
For more information about us please visit
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .