Job summary Tollgate Practice is looking to appoint an experienced practice manager to lead our organisation on a full-time basis. Main duties of the job The overall responsibility for the day-to-day running of the surgery including staff management; Leading the primary care services, to ensure that the practice meets regulatory and contractual standards whilst remaining financially viable; Providing solid leadership, based on a sound knowledge of business management, finance, planning and human resource management, including recruitment; Driving innovation and modernisation; Meeting the reporting requirements of the partnership and complying with local and national KPIs and contracts; Co-ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners; Attending local meetings, to represent the surgery, and reporting to partners; Co-ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners; Developing effective partnership, with other organisations, to benefit the practice; Taking responsibility for security, repairs, insurance and maintenance of the premises, services and equipment; Managing all income, expenditure and accounts, as well as preparing financial reports for the partners; Handling patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner; Handling practice publicity and health education materials; Preparing practice business plans and annual reports, as directed by the partners. About us Tollgate Practice is located in Stanway, Colchester. We operate from a single site and provide care to just over 10,000 patients. We are a member of the Abbeyfield and East Hill Primary Care Network and within our locality share pharmacists, pharmacy technicians, physiotherapists, mental health workers, health and wellbeing coaches, and social prescribers who all make a valuable contribution to providing excellent care to our patients. We are: A friendly hard working team Rated 'Good' at last CQC inspection SystmOne users We can offer: Competitive pay. NHS pension scheme. Date posted 05 November 2024 Pay scheme Other Salary Depending on experience - TBC Contract Permanent Working pattern Full-time Reference number 8428 Job locations 145 London Road Stanway Colchester Essex CO3 8NZ Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Person Specification Qualifications Essential A relevant qualification in practice management, or equivalent qualification or experience. Experience Essential Detailed and up-to-date knowledge of employment legislation, as well as experience in managing a diverse workforce; Strong skills and experience in HR, premises management, IT and complaint handling; Prior experience of leadership and personnel management, ideally within a healthcare setting; Experience in financial management; Ability to deliver a vision, with a willingness and the drive to adapt to NHS targets and business planning, whilst keeping abreast of legislative and contractual changes; Self-motivated, with a forward-thinking, solution-focused approach; The ability to develop, implement and embed policies, procedures and guidelines; Experience of working in an ever-evolving environment, with an ability to cope with regular change; Excellent organisational, management and planning skills, IT skills and communication skills; Ability to implement and manage change effectively; Ability to identify training and development needs in self and other as well as experience of appraising staff. Person Specification Qualifications Essential A relevant qualification in practice management, or equivalent qualification or experience. Experience Essential Detailed and up-to-date knowledge of employment legislation, as well as experience in managing a diverse workforce; Strong skills and experience in HR, premises management, IT and complaint handling; Prior experience of leadership and personnel management, ideally within a healthcare setting; Experience in financial management; Ability to deliver a vision, with a willingness and the drive to adapt to NHS targets and business planning, whilst keeping abreast of legislative and contractual changes; Self-motivated, with a forward-thinking, solution-focused approach; The ability to develop, implement and embed policies, procedures and guidelines; Experience of working in an ever-evolving environment, with an ability to cope with regular change; Excellent organisational, management and planning skills, IT skills and communication skills; Ability to implement and manage change effectively; Ability to identify training and development needs in self and other as well as experience of appraising staff. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Careers Address 145 London Road Stanway Colchester Essex CO3 8NZ Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)