Summary and purpose of position:
The role holder will manage the shift, leading two warehouses across all shifts; to achieve all KPI’s in a safety first operation. They ensure all warehouse operations are efficient, effective and an engaging place to work. Working closely with H&S, Stock & Systems, Facilities, People & Finance.
Duties and responsibilities
1. Provide leadership, coaching and direction to managers and colleagues in all warehouse areas, making safety a priority
2. Ensure all orders are picked accurately, packed adequately and dispatched on time, with the best standards and service levels
3. Ensure compliance to procedures in all areas of responsibility
4. Ensure that sales and profit targets are achieved together with the effective maintenance of operational standards in accordance with Company policies & procedures
5. To act as a catalyst in identifying opportunities to improve business performance through active reviews of current process and procedure
6. Lead change within the operation, to further improve profitability and performance of the site • Monitor labour & recruitment, using agency or FT recruitment to ensure headcounts are maintained • Ensure the efficient running of the MHE fleet and ensuring any maintenance issues are resolved • P&L responsibilities and understanding, reportable to senior managers
7. Providing support, guidance & performance management of the management team
8. Confidently manage external relationships with contractors and visitors on site and maintain key operational and customer service standards at all times
9. Responsible for the full 24 hour operation, with requirements to be flexible to visit all shifts on a monthly basis, dealing with any performance or people issues
10. Provide KPI / SLA reports to Senior Management team as required, providing insight and recommendations for improvement
11. Lead the management team in creating succession plans for all relevant roles
12. Actively promote an engaging workplace, ensuring that Our People Promise is fully embedded • Ensure the effective management of absence, sickness & holidays, conduct & performance in line with policies & procedures
13. Inspire the team to exceed the customer contractual KPI’s & site KPI’s
14. Administration of team in all appropriate People systems
15. To perform any other management function as required by the business.
Experience, skills and attributes:
Essential
16. Experience in leading a warehouse management team
17. Experience managing P&L
18. Flexible across the 7 day working week • Ability to influence and work with the senior management team
19. Enthusiastic approach to work
20. Adaptable, Organised, time critical decision maker, strong forward planning skills
21. Ability to motivate a diverse team and drive engagement
22. Focus on continuous improvement in various areas of work environment
23. Active listener who is able to adjust their communication style to their audience to get buy in from their stakeholders
24. Eager to support their team in their personal development journey and promote learning culture
Desirable
25. Experience in Continuous Improvement
26. Coaching skills
27. Project experience
28. Experience working in a 3PL