Job No:WGC131
* Full-time permanent role - 35 hours per week with one day off per fortnight.
* Deliver essential Council and Services Australia support to the Lightning Ridge community.
* Provide high-quality customer service while assisting with administrative tasks and MyGov support.
* Be the face of Council, ensuring smooth operations and positive community engagement.
* Use your administrative and customer service skills to support vital local government services.
* Attractive remuneration of between $1,089.19 - $1,330.37 per week.
* Generous benefits, including 5 weeks of annual leave, long service leave after 5 years, flex leave arrangements, and more!
About us:
Walgett Shire Council proudly serves a diverse and unique region in the heart of outback New South Wales. Covering over 22,000 square kilometres, the Shire includes the towns of Walgett, Lightning Ridge, and Collarenebri, along with the villages of Carinda, Cumborah, Rowena, and Burren Junction, as well as expansive rural areas. With a population of approximately 7,000, the Shire supports key industries such as agriculture, grazing, grain handling, opal mining, and tourism.
Nestled at the junction of the Namoi and Barwon Rivers, Walgett is rich in history and natural beauty. Once a bustling paddle-steamer port, it is now the northern gateway to the iconic Darling River Run, offering breathtaking landscapes and a deep connection to Australia’s heritage.
Just an hour north, Lightning Ridge is famed for its vibrant opal mining culture and distinctive outback charm. Whether it’s fossicking for opals, exploring underground art galleries, soaking in naturally heated artesian springs, or enjoying the tranquillity of river fishing, the region offers a truly one-of-a-kind experience.
Life in Walgett Shire offers the best of outback living—open skies, a strong sense of community, and endless opportunities to explore.
About the role:
Walgett Shire Council is seeking a professional and customer-focused Administration Officer – Lightning Ridge to be the first point of contact for visitors, residents, and businesses accessing Council and Services Australia services.
In this role, you will handle in-person, phone, and email enquiries, process over-the-counter and phone payments, and provide general administrative support to assist Council operations. You will play a key role in ensuring smooth office operations, maintaining accurate records, and delivering exceptional customer service to both Council and Services Australia clients. This is an opportunity to work in a dynamic environment where no two days are the same, helping to facilitate essential services for the community.
About you:
* Previous experience in administration and customer service, with the ability to handle a variety of enquiries professionally and efficiently.
* Strong organisational skills with the ability to manage competing priorities and meet deadlines.
* Excellent verbal and written communication skills to engage with internal and external stakeholders.
* Proficiency in Microsoft 365 (Word, Outlook, Teams) and confidence in using administrative and financial systems.
* Experience in processing payments and handling cash transactions with accuracy.
* Strong attention to detail and ability to maintain records and follow procedures accurately.
* Ability to work autonomously as well as collaboratively within a team environment.
* A proactive and professional approach to delivering high-quality service to the community.
* A current Australian Class C Driver’s Licence.
* Knowledge of MyGov procedures or experience working with Services Australia is highly desirable.
At Walgett Shire Council, we understand that not every candidate will meet every criterion, and that is perfectly fine—your passion and potential matter most to us.
For further information or discussion about the position, contact our Customer Service and Records Coordinator, Lyn Douglas, on 02 6828 6100 during business hours.
What we offer:
* A competitive salary of $1,089.19 - $1,330.37 per week plus superannuation.
* Salary Packaging options to maximise your take-home pay
* Generous benefits, including 5 weeks of annual leave and long service leave after 5 years.
* Flex-time arrangements, promoting a healthy work/life balance.
* Professional development opportunities to support your growth and success.
* Employee Assistance Program available to support you and your family through all life’s challenges.
* Exceptional working conditions within a family-friendly and supportive environment.
How to apply:
To apply, follow the instructions below, where you will be diverted to our website and requested to complete the selection criteria and attach your resume and cover letter. All correspondence regarding your application status and interview will be forwarded via email.
* Complete the information below as requested
* Click ‘NEXT’
* Attach your resume and cover letter
* Click ‘NEXT’ and ‘CONFIRM’
A failure to answer selection criteria and to attach your resume will result in your application being rejected.
Further information regarding the online application process may be obtained by contacting Council’s People and Culture Team via email jobs@walgett.nsw.gov.au
Please Note: All correspondence regarding your application status and interview will be sent to you via email.
Closing date for applications:
Applications close at 9.00am on Monday, 31 March 2025.
Council reserves the right to close, withdraw or extend vacancies without prior notice.
Walgett Shire Council is proud to be an equal opportunity employer, committed to fostering diversity and inclusion in our workplace. We encourage applications from people with disabilities, culturally and linguistically diverse persons, members of the LGBTQIA+ community, veterans, and Aboriginal and Torres Strait Islander peoples.
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