The Shift Manager is responsible for the overall performance of those services within the remit of the role. This position will be responsible for the day-to-day delivery of patient transport services to patients in accordance with agreed service contracts, targets, compliance standards, controls, and resource constraints.
The post holder will ensure the delivery of the key performance targets in their area of responsibility and demonstrate continuous improvement in patient experience, showcasing a dynamic aptitude for problem-solving. They will ensure that there are clear and transparent measures of success (KPIs) for their service areas, and these are delivered to the required level with an emphasis on continuous improvement.
The postholder will act as service expert and will lead in the implementation of service improvement as appropriate, contributing to the general development of all services within the business, playing a key role in delivering projects.
They will be responsible for leading a large multi-disciplinary diverse group of staff, nurturing the staff group to help them develop their knowledge and skills to deliver a first-class patient transport service in line with our values of Safety, Comfort, and Care.
BEARS operates an independent ambulance service specializing in higher acuity patient transport (Paramedic, High Dependency, Mental Health, Critical Care, and Emergency Retrieval/Response services) for various NHS Trusts in London and nationwide under contract. We are looking for resourceful and enthusiastic Trainee Ambulance Care Assistants to help us achieve our mission to transport patients with the highest standards of Safety, Comfort, and Care. Please join us on our innovative and successful journey and be part of our aspirational growth plans.
Benefits:
* Company Pension Scheme
* Access to company gym
* Clearly defined progression paths with training and support
* E-car scheme (Salary sacrifice/subject to eligibility)
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