Job Summary The role is varied and will involve Reception and administrative duties. The Receptionist will act as first point of contact for patients visiting the surgery, and on the telephone. Organisational Relationships A sound professional working relationship will be required with the GPs and staff working within the Practice. The post also requires liaison with individuals from outside agencies and an excellent telephone manner is necessary to project the professional image of the Practice. In General A pleasant disposition and approachable manner are key attributes, together with sound communicative and interpersonal skills. The post requires the ability to exercise tact and discretion, and to use initiative. Good organisational skills are essential, together with the ability to work under pressure and as part of a team. Previous experience as a GP practice receptionist, or in the medical environment is preferred, although applicants with other reception experience will be considered, as training will be given. The successful applicant will provide flexibility in the range of tasks they are asked to perform. They will be able to prioritise their work and meet deadlines. It is essential that the applicant has good keyboard skills and some knowledge of Windows-based programs. The Receptionist will be prepared to help provide additional cover during holidays and sickness. Confidentiality Applicants should be aware that because of the sensitive nature of the information handled, total confidentiality and discretion is an absolute requirement. All staff are bound by the Practice Code of Confidentiality. Job Responsibilities Main Functions To project the professional image of the practice, in acting as the first point of contact for patients. To work as part of a team by identifying pressures, sharing the workload and supporting each other. To assist patients by signposting to the most appropriate clinician and service, and booking appointments. To deal with patient queries sensitively, and to ensure that they are responded to quickly and effectively. To assist patients with registration and promote the use of online services. To take in samples and specimens for collection. To ensure reception and waiting areas are kept neat and tidy at all times. To be confident and competent in the use of the clinical software (EMIS Web) and other associated programmes, after relevant training. To collect private and professional fees as necessary (health insurance reports, medicals, complementary therapy clinics). To deal with Tasks, Alerts and template letters. To be part of the prescribing team, dealing with queries from patients online and on the telephone, and participating in the repeat prescription process. To complete laboratory forms on behalf of doctor, as requested. To keep up-to-date with the Policies and Procedures of the Practice, as contained in the Staff Handbook.