About Us
Orveon is a new kind of beauty company launched in December 2021 as the result of acquiring three unique brands - bareMinerals, BUXOM, and Laura Mercier. With 1,600 employees in 22 countries, we're a truly global business with a presence in all key geographies. Our headquarters are in New York, with additional locations in major cities worldwide. We are backed by Advent International, one of the world's largest and most successful private equity firms, well known for their investments in Lululemon and Olaplex.
We are embarking on a powerful shift: To change how the world thinks about beauty. We are a collective of premium and prestige beauty brands committed to stark honesty, co-creation, and making a sustainable cultural impact. We are looking for the best talent to join us on that journey. Let's face forward together!
About the Role (Laura Mercier)
Laura Mercier empowers women all over the world to express and embrace their individual beauty. Inspired by Laura's philosophy "What makes you unique makes you beautiful", we're on a mission to create naturally flawless faces through renowned artistry techniques and truly iconic products.
With a large range of Cosmetics, Skincare, Body & Bath, and Fragrances to be proud of, Laura Mercier is designed for all ages and skin types. As a Makeup Artist, you will embody Laura's philosophy, inspiring and motivating your team to be the best they can be every day.
About the Role
As a Team Lead, you will embody Laura Mercier's philosophy, educating our customers on our award-winning products and sharing our techniques. We are looking for both passion and personality, Artists who put exceptional customer service at the forefront to ensure each customer receives a first-class experience.
Job Title: Team Lead
Location:
Reports To: Business / Account Manager
Job Summary:
The Team Lead is responsible for ensuring the smooth and efficient running of the account in support of and in the absence of the Business Manager. This role involves coaching and developing team members to a high standard that reflects the brand's ethos and heritage. The Team Lead takes accountability for the performance of the account and effectively communicates with all levels of retailer and brand management.
Key Responsibilities:
1. Oversee daily operations and ensure the account runs smoothly in the Business / Account Manager's absence.
2. Coach and develop team members, fostering a high-performance culture that aligns with the brand's values and heritage.
3. Take accountability for the account's performance, including sales targets, customer satisfaction, and operational efficiency.
4. Communicate effectively with all levels of retailer and brand management, ensuring clear and consistent messaging.
5. Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
6. Support the Business Manager in strategic planning and execution of business initiatives.
7. Ensure compliance with company policies and procedures, maintaining a high standard of operational excellence.
8. Foster a positive and collaborative team environment, encouraging professional growth and development.
Qualifications:
1. Proven experience in a leadership role within a retail or customer service environment.
2. Strong coaching and team development skills.
3. Excellent communication and interpersonal skills.
4. Ability to take initiative and make decisions independently.
5. Strong organizational and time management skills.
6. Ability to work effectively under pressure and manage multiple priorities.
7. Knowledge of the brand's products, ethos, and heritage is a plus.
Skills:
1. Leadership and team management
2. Effective communication
3. Problem-solving and decision-making
4. Customer service excellence
5. Strategic planning and execution
Benefits:
1. Competitive salary
2. Performance-based bonuses
3. Professional development opportunities
4. Employee discounts on brand products
5. Health and wellness benefits
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