Job summary An exciting opportunity has arisen for a suitably qualified, friendly, hardworking and experienced clerk to join the multi-disciplinary team within the Sexual Health Department. We are looking for an enthusiastic and well- motivated individual who has excellent communication, organisation and interpersonal skills, with the ability to work as part of a team and on your own initiative. This is a busy post set in Sexual Health, which includes the Pregnancy Advisory Service (abortion care). Areas of work include the Sexual Health Clinic in Singleton Hospital, Neath Port Talbot Hospital, and satellite venues throughout Swansea Bay and Neath Port Talbot. The post holder would be expected to provide a comprehensive, confidential, high quality administration support and to work as part of the administration team. Providing full and comprehensive support to the larger multidisciplinary team. Responsible for ensuring effective, efficient and courteous reception service liaising with patients, visitors and service users. Good communication and office and IT skills are essential. Main duties of the job Daily preparation of reception area for commencement of clinics and setting up computers. Register new patients. Rebook patients. Amend any new information and log follow-up patients. Print patient labels as required. Maintain patient notes and scan paperwork, results and reports into electronic patient files as appropriate. Date-stamp any correspondence. Deal with patients with additional needs and difficult behaviour, and address and refer complaints to senior staff. Demonstrate tact when dealing with patients who have experienced rape/sexual assault/HIV/gender issues/language barriers plus those who are requesting termination of pregnancy. Explain waiting list and appointment-based service to patients as required. Exercise judgement when dealing with patient enquiries. Demonstrate awareness of risk assessment procedures in dealing with difficult patients. Plan and organise straightforward tasks e.g. rescheduling clinics at request of senior staff, filling cancelled slots etc. Determining patients' requirements i.e. which clinic to book into e.g. doctor/nurse/HIV/PAS. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. The post holder will be expected to travel between clinics between Neath Port Talbot and Swansea. About us We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board. As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation. You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you. There are also apprenticeships, work placementsand volunteering roles available. We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled. Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do. If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further. Date posted 05 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,970 a year Per annum Contract Permanent Working pattern Full-time Reference number 130-AC370-1124 Job locations Singleton Hospital Sketty Lane Swansea SA2 8QA Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. The role will adhere to Health Board values of caring, working together and always improving as we strive to provide high quality care. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. The role will adhere to Health Board values of caring, working together and always improving as we strive to provide high quality care. Person Specification Qualifications/Knowledge Essential Good general education Skilled in use of Microsoft packages and other computer systems Clerical experience Desirable Possess or working towards NVQ Level 2 in IT or clerical skills Experience Essential Experience of working in a healthcare setting Aptitude & Abilities Essential Aware of the priniciples of confidentiality Displays a non-judgemental attitude Aware of the principles of safeguarding Caring/compassionate attitude Able to communicate effectively with patients/families/MDT Able to work well in a team and use own initiative Able to organise self and others to achieve delegated tasks Appropriately escalates concerns Able to deal with non-routine and unpredictable nature of patients and workload Desirable Customer Care skills Values Essential Displays empathy and compassion Demonstrates resilience and adaptability Friendly and helpful disposition Willing to seek out learning Can give and accept constructive criticism Other Essential Excellent time-keeping Flexible approach to work Flexible with shift work and travel Able to drive/has own car Person Specification Qualifications/Knowledge Essential Good general education Skilled in use of Microsoft packages and other computer systems Clerical experience Desirable Possess or working towards NVQ Level 2 in IT or clerical skills Experience Essential Experience of working in a healthcare setting Aptitude & Abilities Essential Aware of the priniciples of confidentiality Displays a non-judgemental attitude Aware of the principles of safeguarding Caring/compassionate attitude Able to communicate effectively with patients/families/MDT Able to work well in a team and use own initiative Able to organise self and others to achieve delegated tasks Appropriately escalates concerns Able to deal with non-routine and unpredictable nature of patients and workload Desirable Customer Care skills Values Essential Displays empathy and compassion Demonstrates resilience and adaptability Friendly and helpful disposition Willing to seek out learning Can give and accept constructive criticism Other Essential Excellent time-keeping Flexible approach to work Flexible with shift work and travel Able to drive/has own car Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Swansea Bay University Health Board Address Singleton Hospital Sketty Lane Swansea SA2 8QA Employer's website https://sbuhb.nhs.wales/ (Opens in a new tab)