Position: Operations Assistant (Drainage)
Reports to: Business Development Manager (Drainage)
Role Overview:
The Operations Assistant is essential in supporting the daily operations of our Drainage Division. This role involves a blend of administrative tasks, scheduling, and stock management to ensure smooth and efficient workflows. In this fast-paced position, you will manage schedules, process invoices, oversee inventory, and handle essential data entry. Strong organisational skills and keen attention to detail are vital for success.
Key Responsibilities:
* Scheduling & Planning: Coordinate job schedules and manage diaries, using our CRM (Big Change) in collaboration with the Operations Manager.
* Workload & Resource Management: Plan, allocate, and review workloads to ensure targets are met efficiently and profitably.
* Email & Communication Management: Manage the Operations Department inbox, addressing requests and coordinating responses as needed.
* Fleet & Route Planning: Plan company fleet routes with a focus on cost-effectiveness and operational efficiency.
* Customer & Technician Liaison: Act as a primary contact for customers and Cleaning Technicians, assisting with operational enquiries.
* Operational Coordination: Support the coordination of stock, vehicles, and subcontractors to meet business requirements and operational targets.
* Inventory Control: Manage and verify stock records, ensuring inventory accuracy.
* T...