Tangent International are urgently looking for a Customer Success Specialist to work a 12 month extendable contract based in Reading, UK Essential job functions: ● Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations. ●Initiate outbound interaction with the customers to address existing outstanding issues, renewals and churn risks or potential growth opportunities. ● Assist customers and local teams with billing queries and related activities. ● Assist customers and local teams with contractual amendments and related activities. ● Actively look for growth, referral, and expansion sales opportunities. ● Actively cooperate with related stakeholders and teams across the globe. ● Forecast, execute and meet key performance metrics including but not limited to customer retention rate, customer satisfaction, net recurring revenue growth, time to resolution. ● Actively perform value added customer conversations throughout the life of their contract with the ultimate goal of customer retention and growth. ● Proactively manage renewals pipeline identifying and addressing potential risks. We are looking for a professional with strong developed skills listed below: ● An experience and/or excellent understanding of Customer Success and/or Account/Relationship Management ideally with historical records of retention and growth of customer base (mandatory); ● An experience and/or excellent understanding of dealing with billing and contractual matters in B2B environment (mandatory); ● Fluent written and verbal communication in English and Dutch are required (mandatory); ● Previous experience working with SAP, Salesforce and Gainsight are an advantage (not mandatory); ● Excellent time management, organizational and prioritization skills (mandatory); ● General understanding about IOT products and solutions; ● Structured “can-do” approach to open matters and tasks in a demanding environment; ● Methodical and conscientious documentation skills; ● Willingness to develop while identifying opportunities over self-reflection.