Time left to apply: End Date: November 9, 2024 (12 days left to apply)
Job requisition ID: R5845
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.
Permanent
Part-time: 30 hours per week
Monday to Friday: 11:30 – 18:00
Office based
Do you thrive in creating outstanding customer experiences?
Can you see yourself being the face of a vibrant workplace, ensuring every visitor and colleague feels welcome, valued and supported?
At our newly refurbished Guildford office, we’re committed to providing an exceptional workplace experience for everyone who steps through the door. As a Workplace Coordinator at AQA, you will play a key role in providing a customer-centric workplace experience, ensuring the site is always ready to welcome clients. You’ll be a visible and approachable presence, championing the delivery of workplace strategy and supporting building intelligence systems.
In this role, some of your responsibilities will include managing facilities service desk operations, coordinating events, setting up meeting rooms, offering AV and technology support, and providing hospitality services. You will also assist with site maintenance, liaise with suppliers, and support emergency response efforts, all while anticipating and delivering customer needs with a concierge mindset. The role forms part of a well-respected wider Workplace team which boasts one of the highest department scores within AQA in our latest engagement survey.
What’s in it for me?
* Training in the systems we use to get you set up for success in your new role
* 25 days annual leave, rising a day per year for your first five years with Bank Holidays and additional closure days at Christmas.
* Being a part of a welcoming team that takes pride in looking after our newly refurbished Guildford office space with access to a variety of discounted eateries on the University campus
* Private medical insurance through BUPA
* Access to an incredible pension scheme with employee and employer contributions jointly totaling up to 18.5%
What do I need to be successful?
* A customer-first attitude and eagerness to provide friendly, professional service
* Admin and computer skills (e.g. familiarity with Microsoft Office)
* Willingness to take on hands-on tasks like meeting room setups or office support
* Strong communication skills and the ability to balance customer needs with daily tasks
* A proactive, can-do attitude with an eagerness to learn and improve
* Attention to detail and basic troubleshooting skills for resolving simple technical issues
What do I do next?
Read the full job description then upload your most recent CV and a cover letter detailing how your skills and experience are exactly what we need for this role.
Applications will close at 23:59 on 8/11/24. All applications will receive a written response.
Full Job Description
Summary
Job title: Workplace Coordinator
Department: Workplace
Purpose: Our on-site Workplace Coordinator is integral to delivering our 10* experience to all guests. This important position maintains the standards of the newly refurbished office, improves engagement and continuous improvement with energy and passion by creating consistent, joyous and courteous moments to anyone that steps foot in the building.
The team are the main point of contact for our colleagues based at the office and those visiting, and being approachable and professional is key.
Implementing the workplace strategy, you will have accountability and facilitate all hospitality and meeting room requirements inclusive of bookings, physical setups, first line AV support, and on occasion delivering in-room catering. Providing exceptional admin support to the Workplace Experience Manager, including but not limited to supplier requisitions, contractor management, and maintenance of FM systems.
The Workplace Coordinator will also work alongside our external maintenance provider and perform low-level planned maintenance tasks.
Need to know (to be successful in this role, you will need to know):
* Have relevant building service experience in a high-end office environment
* Have our customers’ needs front and centre in all aspects of the role
* Confident balancing the customers' needs and operational demands with flexible aptitude
* Have a “step up” mindset: use sound judgement and initiative to deliver
* First-rate administrative and PC skills (MS office applications, building management system, service desk and resource booking software)
* Ability to work alone and complete manual tasks (meeting room layout changes)
* Accomplished communication skills: written and oral
* Continuous improvement ethos to develop and enhance processes to build efficiencies
* Demonstrate attention to detail and ownership of processes and service delivery
* Hold a valid UK driving licence
About Us
AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. Our purpose is to advance education by helping students and teachers to realise their potential. As part of AQA, you’ll very quickly appreciate the determination and unwavering passion to deliver this goal in everything we do. To help drive these ambitions, AQA invests in the development of its people by offering a range of professional development and learning opportunities leading to over 50% of our permanent roles being filled internally.
Reasonable Adjustments
If you have any requirements for reasonable adjustments in relation to the application, interview or the prospective job, please contact Faye Harrison (she/her) at fharrison@aqa.org.uk or on 07813 724161. We are asking for this information to make the process as equitable as possible for each candidate.
Hybrid Working
We’re operating a hybrid working model. This allows for our colleagues to work from two days a week in one of our offices across England.
Equality, diversity and inclusion
AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.
Conflict of Interest
Please note that due to the confidential nature of our work, we are unable to employ people for our temporary roles who are currently a candidate for Key Stage 4 and 5 public examinations.
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