Service Analyst
Salary: National ranging from £41,800 to £48,000 and London from £46,000 to £53,000
Are you interested in working on critical projects and making a tangible difference?
The team/department
We are looking for a Service Analyst to help build out our Digital Delivery Hub in Leeds. You will become a key member of an agile squad, specifically responsible for the development of code and tests that contribute to the delivery of the Product defined by the Product Owner which must comply with architectural and quality standards.
This is an opportunity to be involved at the beginning of an exciting new initiative within the FCA. Day to day you will work with the technical lead within an agile, multi-disciplinary team, working with developers, testers, agile leads, delivery managers, and product owners to deliver a range of digital products.
We are looking for people willing to challenge the norm, innovate, and not be afraid of working with uncertainty. The opportunity for the right candidate is to support the establishment of an engineering approach that redefines how the FCA delivers digital products.
What you will be doing (the role)
1. Support the Digital Delivery Hub (DDH) core team in delivering its commitments, focusing on Gateway Forms, Forms Portfolio (Workstream 4), and The Register.
2. Assist with live operations of DDH services, ensuring stable product delivery across digital products to meet FCA outputs.
3. Process requests, update documentation in Service Now, and maintain timely updates to core documents like Service Models.
4. Monitor incidents, ensuring SLA adherence, and collaborate with the problem management team to address fixes.
5. Coordinate with Service Managers to identify incident trends and balance incidents across platforms (Gateway, RCP, CBRE).
6. Assist the Release Manager in meeting software fix deadlines and coordinating releases across multiple services.
What you will get from the role
1. This is a key role in the new Digital Delivery Hub within the FCA supporting the wider goal of shaping the way we develop and deliver digital products.
2. Tackle complex challenges: Work on critical projects to address evolving regulatory requirements and protect consumers.
3. Make a tangible difference: See the direct impact of your work on safeguarding the financial well-being of millions of people.
4. Continuous learning and development: Expand your technical expertise and regulatory knowledge through exposure to new technologies and work alongside skilled professionals.
5. Be a part of a diverse and inclusive community: Work in an environment that values different perspectives and fosters collaboration.
6. Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.
The skills and experience you will have
Minimum
1. The ability to navigate and fully utilise the ServiceNow application.
2. Relevant experience of working within a fast-paced software development environment.
3. Experience of working within the ITIL Framework, preferably V3 or V4.
4. Understanding of the nature of the support model and contextualizing the way that the service is put together.
5. Detail-oriented mindset to ensure compliance with governance structures and reporting lines.
6. Knowledge of the digital industry and the latest technology and practices in software development, support, and release.
7. Ability to think outside of the box.
About the FCA
The FCA regulates the conduct of nearly 45,000 firms in the UK to ensure our financial markets are honest, fair, and competitive.
The FCA's Values & Diversity
Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.
Multi-location
As part of the FCA’s ongoing commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices.
Useful information
Applications for this role close at 23:59 on 13th November 2024.
If you are interested in learning more about the role please contact us.
#J-18808-Ljbffr