Competitive salary, matched pension contributions of between 4 to 8%, free parking and subsidised restaurant
Woodland Grange prides itself on being a premier destination for unforgettable events, committed to excellence in creating memorable experiences for clients. The team is passionate about delivering exceptional service and ensuring every detail is perfect. They are looking for a motivated and detail-oriented Sales Coordinator to join them in this pivotal role, helping to connect with clients and bring their visions to life while upholding high standards of service.
This opportunity allows the Sales Coordinator to support the Revenue Manager in meeting revenue targets as part of a successful sales team by converting conference and event inquiries into confirmed bookings, overseeing effective event planning, coordinating and upselling during the final details stage, and fostering client relationships to encourage repeat business and key client growth.
Based at Woodland Grange, a 115-bedroom specialist venue available for hire, this role supports companies seeking an external facility for hosting a wide range of events, including meetings, award dinners, and team-building activities.
Role and Responsibilities
* Receive telephone sales enquiries and convert them into contracted bookings through generating proposals and following up with clients through effective communication.
* Conformance with the specified standard operating procedures for receipt of telephone enquiries.
* Tracking enquiry and provisional booking follow-ups daily in accordance with follow-up deadlines.
* Liaise with clients regarding the coordination of event bookings, ensuring all requirements are captured in advance of the event running.
* Receive clients for site visits.
* Assist the Office Manager in the achievement of monthly sales revenue targets.
* Undertake after-sales telephone activity post-event as well as regular customer relationship management (CRM) activity.
* Effectively manage diary to ensure optimisation of letting capacity and yield achievement.
* Prepare pro-forma invoices for the finance team to issue to clients.
* Integrate and maintain positive relations with the broader venues team through effective relay of information concerning events running.
* Offer general sales-related support and administration to the Sales Office Manager.
About you
* Experience and knowledge of enquiry conversions, monthly revenue performance against target, and customer satisfaction ratings.
* Confident and well-spoken with an excellent telephone manner.
* Experience working within a Hotel or Venue Events Sales office department of a busy conference and event hotel.
Apply now
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