BJ69 - Account Manager
Location: Covering Bristol and Surrounding Areas
Salary: £35,208.96 Per Annum (Rising to £36,617 after successful probation) + Option of Company Car/ Car allowance.
Working Hours: Monday - Friday
Overview:
First Military Recruitment are currently recruiting for an Account Manager to manage a portfolio of customers in the South of England. Our client offers easy-to-use textile services that ensure safe and hygienic solutions for the best possible customer experience. This role is pivotal in ensuring minimal disruption to the laundry's function and keeping operations running.
Your key responsibilities in this role include:
1. Full involvement in onboarding process for Grow segment customers.
2. Meeting customers face to face in accordance with agreed schedules.
3. Establishing and developing customer relationships to develop trust and enable customer expectations to be exceeded.
4. Identifying customer needs in a consultative way, offering new service lines, resolving issues in collaboration with other departments, training customer contacts where necessary, and upselling/cross selling new services such as collection changes and new product lines.
5. Ensuring all reporting and CRM updates are completed in a timely manner.
6. Actively searching for new and improved methods of work processes, both internal and on customer sites.
7. Managing and growing portfolio.
8. Improving profitability.
9. Achieving and exceeding retention targets.
10. Promoting and training the company's software systems to their customer base.
11. Handling existing account renewal and contract updates.
12. Assisting in the measuring of new wearers, both in existing and new accounts.
13. Conducting toolbox onsite talks.
14. Encouraging open and honest feedback from the customer base.
15. Supporting Multi Site Accounts inline and direction from KAM.
Skills and Qualifications:
Extensive previous experience in an Account Management role, proven sales experience, problem-solving skills, excellent communication skills, excellent IT skills (Excel, PowerPoint, and all software systems used), and time management.
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